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Error "The Adobe Updater could not be started..." when you start Photoshop (CS2 on Windows)

Issue

When you start Adobe Photoshop, Adobe Update Manager returns the error "The Adobe Updater could not be started, please reinstall application and components."

Solutions

Do one of the following solutions:

Important: Solutions 1-3 work for hard disks formatted with the NT File System (NTFS). If your hard disk is formatted with the FAT32 file system, use solution 4.

To determine if your disk is formatted using NTFS, do the following:

1. Choose Start > Control Panel > Administrative Tools (Windows XP) or Start > Settings > Control Panel > Administrative Tool (Windows 2000).

2. Double-click Computer Management.

3. Click Disk Management under Storage. The upper right pane lists each hard disk and the file system with which it's formatted.

Solution 1: Edit the file permissions and then run the common files installer (Windows XP Professional, 2000).

Edit the file permissions for the All Users folder and the Windows\Installer folder by running the CALCS commands. Then, run the common files installer to complete the Adobe Updater utility installation.

To edit file permissions:

1. Choose Start > Run.

2. Type cmd in the Open box, and click OK.

3. Type the following CACLS commands for your operating system exactly as they appear, pressing Enter at the end of each command line:

Important: Enter spaces before and after /T , /E , /C , and /G in each line.

Windows XP Professional:

cacls c:\windows\installer /T /E /C /G administrators:F

cacls "c:\documents and settings\all users" /T /E /C /G administrators:F

exit

Windows 2000:

cacls c:\WINNT\installer /T /E /C /G administrators:F

cacls "c:\documents and settings\all users" /T /E /C /G administrators:F

exit

Note: If you use Photoshop on a localized Windows operating system (for example, German Windows XP) the CACLS commands must be localized. Use the translated terms for "documents and settings" and "administrator." "All users" is not translated on localized operating systems.

For example, the CACLS command on German Windows XP should be:

cacls "c:\Dokumente und Einstellungen\all users" /T /E /C /G Administratoren:F

To run the common files installer:

1. Insert the Photoshop installation media. (If you purchased Photoshop as part of Adobe Creative Suite, insert the Installer 1 CD.)

2. Select a language and click OK.

3. Click Accept to accept the license agreement.

4. Select Explore CD Contents.

5. Navigate to, and then double-click, the Adobe Common File Installer.msi file in the following location:

-- Adobe Creative Suite Installer 1 CD: Adobe Creative Suite 2.0/Adobe Bridge Services folder

-- Photoshop CD: Adobe Photoshop CS2/Commonfilesinstaller folder

6. Follow the on-screen instructions to complete the installation. If the Program Maintenance dialog box appears, click Repair.

Solution 2: Assign administrator access to the All Users folder, and then run the common files installer. (Windows XP Pro and Home Edition, 2000)

Assign full administrator access to the Documents and Settings\All Users folder by running the CACLS command. Then, run the common files installer (see solution 1).

To assign administrator access:

1. Log in as an administrator. If you don't have administrator rights, contact your system administrator for assistance.

2. Choose Start > Run.

3. Type cmd in the Open box, and then click OK.

4. Type the following commands exactly as they appear including quotation marks, pressing Enter at the end of each command line:

Important: Enter spaces between /T , /E , /C , and /G in the third line.

c:

cd "\Documents and Settings"

cacls "All Users" /T /E /C /G administrators:F

exit

Note: If you use Photoshop on a localized Windows operating system (for example, German Windows XP) the commands must be localized. Use the translated terms for "documents and settings" and "administrator." "All users" is not translated on localized operating systems.

For example, the command on German Windows XP should be:

c:

cd "\Dokumente und Einstellungen"

cacls "All Users" /T /E /C /G Administratoren:F

Solution 3: Change the security permissions to allow full access to the Shared Documents folder, and then run the common files installer (Windows XP Professional and 2000).

Complete one of the following procedures to change the security permissions. Then, run the common files installer (see solution 1).

Windows XP:

1. Choose Start > Run.

2. Type %allusersprofile% in the Open box, and click OK.

3. Right-click the Shared Documents folder, and choose Properties.

4. Click the Security tab.

5. Select Everyone in Group Or User Names, and then select Allow next to Full Control in the Permissions. (For more information on changing permissions, see Windows Help.)

6. Click Advanced, and select Replace Permission Entries On All Child Objects With Entries Shown Here That Apply To Child Objects.

7. Click OK, click Yes, and then click OK to close the Shared Documents Properties dialog box.

Windows 2000:

1. Choose Start > Run.

2. Type %allusersprofile% in the Open box, and click OK.

3. Right-click the Documents folder, and choose Properties.

4. Click the Security tab.

5. Select Everyone in the Names pane, and then select Allow next to Full Control in the Permissions. (For more information on changing permissions, see Windows Help.)

6. Click Advanced.

7. Select Reset Permissions On All Child Objects and enable Propagation Of Inheritable Permissions.

8. Click Apply, click Yes, click OK, and then click OK again to close the Documents Properties dialog box.

Solution 4: Change the sharing permissions to the Documents folder, and then run the common files installer. (Windows 2000 only)

Complete the following procedure to change permissions on a FAT32-formatted disk. Then, run the common files installer (see solution 1).

1. Choose Start > Run.

2. Type %allusersprofile% in the Open box, and click OK.

3. Right-click the Documents folder, and choose Properties.

4. Click the Sharing tab, and click Share This Folder.

5. Click Permissions.

6. Select Everyone in the Names pane, and then select Allow next to Full Control in the Permissions. (For more information on changing permissions, see Windows Help.)

7. Click Apply, click OK, and then click OK to close the Documents Properties dialog box.

Background information

Full administrator access allows the installer to create the files that Photoshop needs.

Your file permissions may prevent the Adobe Common Files installer from correctly installing the Adobe Updater utility when you run Adobe application installers. If this occurs, Photoshop returns an error when you try to start it.

The CACLS command lets you modify file permissions on NTFS-formatted hard disks to correctly install the Adobe Updater utility.

On FAT32-formatted disks, you must change the security or sharing permissions on the Shared Documents folder to correctly install the Adobe Updater utility.

You can convert FAT32-formatted folders to NTFS formatting by using the convert command line command. For more information, see the Windows XP Help and Support Center or the Microsoft website at www.microsoft.com .

You cannot make the All Users Shared Document folder private in Windows XP Home Edition on either a FAT32 or an NTFS-formatted hard disk.


Related Documents

Document 331634
Last edited - 09/11/2006

 

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