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Support Policy for Adobe Acrobat 7.0.x (Windows XP x64)

What's covered

Known limitations

Support policy for Adobe Acrobat in Windows XP x64 and Windows Server 2003 x64

Technical Support options

Adobe has tested Adobe Acrobat 7.0 (Standard and Professional) and Acrobat 3D on Windows XP x64 and Windows Server 2003 x64 operating systems running on a 64-bit processor machine. This document describes the known limitations and support options available to users of Adobe Acrobat 7.0 or Acrobat 3D in a Windows XP or Windows Server 2003 64-bit environment. Microsoft publicly released Windows XP Professional x64 Edition and Windows Server 2003 x64 on April 30, 2005. These version of Windows operating system software are the first designed specifically to work with x64 PCs. Visit the Microsoft website at www.microsoft.com/windowsxp/64bit/ for more information.

Known limitations

The following are known limitations when running Adobe Acrobat 7.0 or Acrobat 3D in the Windows XP x64 or Windows Server 2003 x64 operating systems running on a 64-bit processor machine.

-- "Warning 20225..." when you install Acrobat and Adobe PDF Printer is not created

Because Windows XP x64 and Windows Server 2003 x64 use 64-bit versions of the system's print drivers, you will receive the error message, "Warning 20225. Adobe Acrobat 7.0 Setup was unable to create a new item: Adobe PDF Port Printer," when you install Acrobat 7.0 or Acrobat 3D. The Adobe PDF Printer will not be created. Therefore you will be unable to print to the Adobe PDF Printer to create PDF files. Additionally, other PDF creation paths that use the Adobe PDF Printer will fail; this includes the PDFMaker functions in MS Office applications and AutoCAD and the Create PDF From Multiple Files option in the Acrobat file menu.

To create PDF files, create PostScript files and open them in Acrobat Distiller 7.0 to convert them to PDF. For instructions on creating PostScript files for use with Distiller, see document 325924 , "Install the AdobePS printer driver to create PostScript and printer files in Windows applications."

-- Cannot open PDF within Internet Explorer 64-bit version

Internet Explorer 64-bit and 32-bit versions are both bundled with Windows XP 64-bit and Windows Server 2003 x64 systems. Adobe Acrobat 7.0 and Acrobat 3D can open PDF files inside the browser window only if you use the 32-bit version of Internet Explorer. Acrobat installs a 32-bit ActiveX control (pdf.ocx) that enables Acrobat to open PDF files within Internet Explorer; the 64-bit version of Internet Explorer 6 does not support 32-bit ActiveX controls.

If the browser is Internet Explorer 64-bit, then PDF files open in the stand-alone Acrobat application, not inside the browser window.

To open PDF files in the browser window, use the 32-bit version of Internet Explorer 6.

To use the 32-bit version of Internet Explorer from the Start menu:

1. Select Start.

2. Select Programs.

3. Select Internet Explorer (32-Bit).

To use the 32-bit version of Internet Explorer from the Run window:

1. Select Start.

2. Select Run.

3. Type the following line, where C is the drive letter on which Internet Explorer is installed: C:\Program Files (x86)\Internet Explorer\Iexplore.exe

4. Click OK.

-- Outlook Express error if you attempt to send comments from Acrobat while Outlook Express mail application is running

Outlook Express displays the error message, "A program is attempting to start Outlook Express, but cannot do so while the current version of the program is running. Close Outlook Express and try again." When you click OK, Acrobat displays another error message, "An error occurred while sending mail."

If you see these error messages, then close Outlook Express and resend comments. Outlook Express creates a new message and attaches the proper PDF file; when you restart Outlook Express, this new message is sent.

Support policy for Adobe Acrobat in Windows XP x64 and Windows Server 2003 x64

Adobe Acrobat 7.0 was released before Windows XP x64 or Windows Server 2003 x64, so Adobe Acrobat 7.0 wasn't developed for the Windows XP x64 or Windows 2003 Server x64 operating systems running on a 64-bit processor machines. Adobe Acrobat 7.0 was developed for Windows 2000 SP2, XP Professional or Home Edition, or Windows XP Tablet PC Edition.

If you use Adobe Acrobat 7.0 in Windows XP x64 or Windows Server 2003 x64, Adobe Technical Support can assist you with Adobe Acrobat 7.0 features and with issues that also occur in supported operating systems. Any unique issues found to occur when you run Adobe Acrobat 7.0 on a Windows XP or Windows Server 2003 on a 64-bit environment will be reported to Adobe development teams for consideration in a future release.

Technical Support options

Technical Support cannot assist you with issues that occur only in Windows XP x64 or Windows Server 2003 x64. Instead, you can use the following support options on the Adobe website:

-- The user to user forums at www.adobe.com/support/forums , which contain information that customers have posted.

-- The Support Knowledgebase at www.adobe.com/support/products/acrobat.html , which contains solutions for issues that occur on supported operating systems.


Related Documents

321546: Error "Warning 20225..." or no Adobe PDF printer appears (Acrobat 6.0-7.0 on Windows XP and 2000)

331731: Support Policy for Adobe Reader 7.x (Windows XP 64 systems)

Document 331732
Last edited - 10/24/2006

 

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