Adobe FrameMaker Learn & Support

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Tutorials

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User Guide

Troubleshooting & help

Common Issues

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The Distiller application bundled with the installer needs Visual C runtime libraries to install and run. Sometimes, the Distiller application does not recognize the Visual C runtime libraries even if they are installed on your system. This failure to detect the Visual C runtimes causes the installation of PDF Creation Add-on to fail. A workaround for this issue is available in the Missing Distiller error on saving a document as PDF article.

Full license of Adobe FrameMaker is no longer available for purchase. For individual needs, you can opt for subscription plans via adobe.com.

For enterprises, SMBs, Education and Government segments, one can opt for volume licensing plans like Enterprise Term License Agreement (ETLA) and Value Incentive Program (VIP).

To explore all the buying options, visit the Buying guide page or write to us at techcomm@adobe.com. For more information, see FrameMaker FAQ.

You can buy FrameMaker through the online Adobe Store or by calling: +1-866-647-1213. Learn about other ways to buy FrameMaker, including buying directly from Adobe or through authorized resellers or purchasing with education discounts. You'll need to sign in with an Adobe ID and password to complete the purchase and download the product. For help downloading and installing the app after purchase, see Find downloaded apps and files.

FrameMaker does not support installation in multiple locales on the same system. If you have installed FrameMaker in multiple locales, it may launch in a locale different from your intended preference. To resolve the issue:

Uninstall FrameMaker.
Download and install FrameMaker in your required locale.

You can cancel your subscription from your account page on adobe.com or by contacting Adobe Support. If you cancel within 14 days, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation. You will not have access to your subscription software after you cancel. For more information, see Subscription information and pricing in the FrameMaker FAQ.