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Review and Checkout

Adobe Creative Suite 6 FAQ

Jump to:

  • Creative Suite information
  • 64-bit support
  • Upgrade eligibility, pricing, and purchasing options
  • Installation and activation of perpetual software
  • Purchasing policies
  • Trial information
  • Adobe Creative Cloud membership
Creative Suite information
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What products are in Adobe Creative Suite 6 Design Standard?
  • Photoshop CS6
  • Illustrator CS6
  • InDesign CS6
  • Acrobat X Pro
  • Bridge CS6
  • Media Encoder CS6
What products are in Creative Suite 6 Design & Web Premium?
  • Photoshop CS6 Extended
  • Illustrator CS6
  • InDesign CS6
  • Dreamweaver CS6
  • Flash Professional CS6
  • Fireworks CS6
  • Acrobat X Pro
  • Bridge CS6
  • Media Encoder CS6
What products are in Creative Suite 6 Production Premium?
  • Adobe Premiere Pro CS6
  • After Effects CS6
  • Photoshop CS6 Extended
  • Adobe Audition CS6
  • SpeedGrade CS6
  • Prelude CS6
  • Illustrator CS6
  • Encore CS6
  • Flash Professional CS6
  • Bridge CS6
  • Media Encoder CS6
What products are in Creative Suite 6 Master Collection?
  • Acrobat X Pro
  • Photoshop CS6 Extended
  • Illustrator CS6
  • InDesign CS6
  • Acrobat X Pro
  • Dreamweaver CS6
  • Flash Professional CS6
  • Flash Builder 4.6 Premium Edition
  • Dreamweaver CS6
  • Fireworks CS6
  • Adobe Premiere Pro CS6
  • After Effects CS6
  • Adobe Audition CS6
  • SpeedGrade CS6
  • Prelude CS6
  • Encore CS6
  • Bridge CS6
  • Media Encoder CS6
What is Adobe Creative Cloud?

Creative Cloud brings together in one place everything you need to create your greatest work. It gives you the very latest versions of the tools and services you love, coupled with more efficient ways to collaborate with your peers and share your work with the creative community. Creative Cloud simplifes the creative process from start to finish. For more information, see the Creative Cloud FAQ.

If I own CS5/CS5.5 Design Premium or CS5/CS5.5 Web Premium, can I upgrade to CS6 Design & Web Premium?

Yes, you can upgrade from the CS5 or CS5.5 version of Design Premium or Web Premium to CS6 Design & Web Premium.

Can I distribute a Creative Suite 6 edition across multiple users or computers?

The software license agreement accompanying your product may entitle you to install and activate the software on two systems with certain restrictions. The product license agreement for Creative Suite 6 does not allow you to install the components of a single suite edition across multiple computers. See the software license agreement for more information.

What is the most current release of Mac OS X that CS6 is supported on?

Creative Suite 6 applications support Mac OS X v10.9. Learn more ›

What is the most current release of Windows that CS6 is supported on?

Adobe Creative Suite 6 applications are compatible with Windows 8.1. Learn more ›

64-bit support
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Why did Adobe make the decision to support only 64-bit operating systems with some of its video products?

With the CS6 update, Adobe Premiere Pro, After Effects, Photoshop, Illustrator, Encore, and SpeedGrade are native 64 bit. On Windows, Adobe Premiere Pro, After Effects, SpeedGrade, and Encore run only on 64-bit operating systems; Photoshop and Illustrator run on either 64-bit or 32-bit operating systems.

By optimizing code for 64-bit operating systems, Adobe is able to deliver the performance gains video professionals require. Creative Suite customers benefit from working on the latest hardware and operating systems, and the majority of video professionals have already transitioned to 64-bit capable systems, such as Mac OS X Snow Leopard, Lion, and Mavericks, or 64-bit versions of Microsoft Windows 7 or 8. Because 64-bit operating systems offer superior performance, CS6 and future releases of Adobe Premiere Pro, After Effects, Encore, and SpeedGrade will not support 32-bit operating systems. For an up-to-date list of 64-bit third-party plug-ins for After Effects, visit the After Effects plug-ins page.

I use a 32-bit version of Windows and want to purchase CS6 Production Premium or Master Collection. What should I do?

On Windows, the CS6 versions of Adobe Premiere Pro, After Effects, SpeedGrade, and Encore require a 64-bit edition of Microsoft® Windows 7 or 8. If you are using one of the following operating systems, you will not be able to install or run those applications:

  • 32-bit and 64-bit editions of Windows XP Home or Professional
  • 32-bit and 64-bit editions of Windows Vista® Home Premium, Business, Ultimate, or Enterprise

If you are using one of the listed incompatible operating systems, Adobe recommends that you upgrade to a 64-bit edition of Windows 7 or 8.

What's the difference between 32-bit and 64-bit operating systems?

On 64-bit operating systems you have access to essentially unlimited RAM, because they offer a wider address system and data path. On 32-bit systems, each application is limited to 4GB of RAM (in practice this number is actually smaller). More RAM means applications can manipulate larger chunks of data, cache more information, and handle a wide range of tasks more efficiently.

What do I need to do to upgrade to a 64-bit operating system on a Mac?

Mac OS X Snow Leopard, Lion, and Mavericks are already 64-bit capable. You can leverage more than 4GB of RAM with 64 bit. All you need to do is add more RAM to start seeing the benefits of native 64-bit OS support.

What do I need to do to upgrade to a 64-bit operating system on Windows?

When you install Windows 7 or 8, choose the 64-bit version.

I am running earlier versions of After Effects and Adobe Premiere Pro on a 32-bit operating system. What are my options for upgrading to Creative Suite 6?

Windows versions of Adobe Premiere Pro and After Effects CS5 and later, whether standalone or as components of Creative Suite Production Premium or Master Collection, require a 64-bit edition of Windows.

To run the CS6 version of After Effects or Adobe Premiere Pro, you should upgrade to a 64-bit edition of Windows 7 or 8. Adobe has a number of upgrade paths available to current Creative Suite customers. Refer to the buying guide pages for your products to get full details on your upgrade options.

Will Adobe continue to support the version of Adobe Premiere Pro or After Effects that I am currently running on a 32-bit system?

Adobe plans to continue offering support according to the existing complimentary and paid support programs. For details on these programs, visit the support page.

What are the recommended system configurations for video production?

With native 64-bit applications, more RAM means better performance when working with multiple applications on high-resolution projects. For that reason, we recommend you use at least 8GB of RAM, and 16GB, 32GB, or even more for high-performance configurations.

Upgrade eligibility, pricing, and purchasing options
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Can I purchase a perpetual license for Creative Suite 6?

Yes, you can still buy CS6 products by contacting a regional Adobe call center, but we highly recommend Creative Cloud because it features all the latest creative software, including more than 500 features that have been added since Creative Suite 6. To purchase by phone in North America, call 800-585-0774.

Why is Adobe discontinuing boxed copies of Creative Suite?

As Adobe continues to focus on delivering world-class innovation through Creative Cloud and digital fulfillment, and simplifying our business offerings, we have phased out shrinkwrapped, boxed versions of Creative Suite. Creative Suite products will continue to be available for sale by contacting a regional Adobe call center. To purchase by phone in North America, call 800-585-0774.

For how long will Adobe continue to sell Creative Suite 6?

We plan to sell Creative Suite 6 for use on supported platforms indefinitely.

I own a previous version of a Creative Suite product or suite edition. Do I get a discount if I upgrade to CS6?

Owners of a CS5 or CS5.5 suite edition qualify for upgrade pricing to a CS6 suite edition. Owners of an individual CS5 or CS5.5 product qualify for upgrade pricing on that CS6 product. Any version earlier than CS5 will not be eligible for upgrade pricing.

Do I get a discount if I own an individual Creative Suite product and want to upgrade to a suite edition?

No, Adobe does not offer a discount if you want to move from an individual Creative Suite product to a suite edition.

Do I get a discount if I own an existing Adobe product and want to move to a CS6 product with related functionality?

No, Adobe no longer offers “upsells” for the following products: FreeHand to Illustrator; Photoshop Elements to Photoshop or Photoshop Extended.

What if I got my product as part of a suite edition? How will I know which edition it is part of?

There are several options to determine which edition of Creative Suite is installed on your computer:

If you’ve registered your software, your product registration details will show your suite edition and serial number. Check your registration details by logging in to your account on Adobe.com and clicking “My products and services.”

For CS4 and CS3, you can determine the suite edition by doing the following:

  • In Windows, go to Start > All Programs and check the Creative Suite edition.
  • In Mac OS, you can identify which suite edition is installed via the uninstaller (go to Applications\Utilities\Adobe Installers). For example, the uninstaller will say “Design Premium,” “Web Premium” or whichever other suite edition was installed.
Am I eligible for upgrade pricing from an earlier Creative Suite edition to an individual Creative Suite component?

No. Adobe does not offer upgrade pricing for customers wishing to move from a suite edition to an individual component.

Does Adobe offer education discounts?

Yes. Qualifying full- or part-time students, faculty, and staff of accredited educational institutions can purchase Adobe products at a reduced price.

Does Adobe offer volume licensing for CS6?

Adobe is making Creative Cloud the exclusive source for all creative licensing. This means that CS6 is no longer be available under our Cumulative and Transactional licensing programs (CLP and TLP). All other Adobe products available under volume licensing, such as Adobe Acrobat and Adobe Presenter, will be unaffected by this change. CS6 will continue to be available for purchase via Electronic Software Download (ESD) on adobe.com in regions where it is currently available today.

What are your recommendations on buying for a small to medium-size business or enterprise?

Small and medium-sized businesses should consider purchasing Creative Cloud for teams, and enterprises should consider purchasing Creative Cloud for enterprise. You can have a licensing specialist contact you.

What are your recommendations on buying Creative Cloud for students/teachers, schools, school districts, or colleges/universities?

Adobe offers several ways to purchase Creative Cloud memberships.

  • Individual teachers and students can purchase the Creative Cloud Student & Teacher edition for personal use.
  • K-12 schools and school districts are best served by Creative Cloud desktop applications available via the Adobe Education Enterprise Agreement (EEA) or they can opt to purchase individual licenses of Creative Cloud for Education via the Value Incentive Program (VIP).
  • Colleges and universities can purchase Creative Cloud for Education via VIP on an as-needed basis or explore larger-scale customizable Enterprise Term License Agreements (ETLA).

Customers can also have a licensing specialist contact them for more information.

Can I upgrade from a subscription to a perpetual license? 

There are no discounts for perpetual licenses for subscription customers.

What are my options if I live in a country where Creative Cloud is not available?

We are working on expanding Creative Cloud to additional countries worldwide. Please stay tuned for details on this rollout. In the interim, individual copies of CS6 are available via ESD on Adobe.com.

Installation and activation of perpetual software
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What is the installation and activation process for CS6 products?

To help customers more easily access their serial numbers, and to confirm they are installing genuine Adobe software, Adobe is implementing new installation requirements for CS6 perpetual products.  

What does "perpetual" mean?

Adobe has traditionally offered individual products and suite editions with a perpetual license, which allows customers to use their products for an indefinite period of time. The perpetual license model is different from the new Creative Cloud membership licensing model, where customers pay a fee to use their products on a month-to-month or annual basis.

What are the installation requirements for Creative Suite 6 perpetual products?

The following need to be completed within seven days after first launch of a CS6 product or your software will stop working:

  • Adobe ID login: Either use an existing Adobe ID or create a new one.
  • Online activation: This happens silently, in the background.
  • Online serial number validation: This happens silently, in the background.
Purchasing policies
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Am I eligible for upgrade pricing from a previous Creative Suite edition to a standalone Creative Suite component?

No. You cannot upgrade from a Creative Suite edition to an individual component.

What is Adobe's upgrade policy for Creative Suite 6?

Owners of a CS5 or CS5.5 suite edition qualify for upgrade pricing to a CS6 suite edition. Owners of an individual CS5 or CS5.5 product qualify for upgrade pricing to the same product but not to a suite edition. Any version earlier than CS5 will not be eligible for upgrade pricing.

Trial information
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Does Adobe have trial versions of Creative Suite 6?

We no longer offer trials of the CS6 versions of the applications. Trials of the latest, most recent versions are available through Creative Cloud. Learn more ›

Are there resources available to help me evaluate the software?

These free resources are available:

  • Visit Adobe TV, your online source for expert insight and inspiration.
  • Browse the Design Center or Developer Connection for additional training information.
  • Join the worldwide Adobe user group community to network and build connections, master new skills, and learn from your peers. Adobe Groups provide a forum for business and creative professionals at all levels.
Adobe Creative Cloud membership
To the top
What is Adobe Creative Cloud?

Creative Cloud brings together in one place everything you need to create your greatest work. It gives you the very latest versions of the tools and services you love, coupled with more efficient ways to collaborate with your peers and share your work with the creative community. Creative Cloud simplifies the creative process from start to finish.

For more information, read the Creative Cloud FAQ.

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