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Contact Support – Download and Installation

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Ask our experts

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Live chat agents can assist you with the following issues:

  • Problems downloading and installing your software.
  • Trouble activating or deactivating your product.
  • Problems with your serial number.
  • Problems with your Adobe ID or password.

If you purchased standard, single-user software or services, you are eligible for unlimited free installation support as well as additional free phone support during a limited time period. View Adobe support programs for details.

For freeware products or other technical issues related to using your product, Adobe offers paid phone support for a US$39 fee per incident as well as other customized support options. Contact us by phone to purchase support.

Product support policy

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Phone support is available Monday through Friday, from 5am to 7pm PST. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.