< Downloads
Downloads support
Top issues

Introduction to downloading files in Windows

Choosing the .bin or .hqx file format when downloading

Introduction to downloading files in Mac OS

Introduction to downloading from Adobe's website

Errors or unexpected behavior while downloading

Resolving damaged downloads

Troubleshooting problems when downloading files

Unable to connect to the Adobe FTP site

Internet Explorer asks for User ID when you download

Error "...not a valid Win32 application" when opening a file

Download resources
Do you need help using Adobe Download Manager to download Adobe Reader? Learn more.
Forums
Share your questions, suggestions, and information with other Adobe product users via the User to User forums.
Help form
Complete our online form to submit a question, comment, or suggestion about downloading.
Adobe Download Manager support
Find help downloading software from the Adobe Store, Adobe Partner Connection, or Adobe Reader.
Macromedia download support

Visit the following areas on the Macromedia website for questions about downloading Macromedia products.

Macromedia is now Adobe. Learn more.
Search Search
Know what you're looking for? Search the knowledgebase for answers.
Keyword(s)
Highlights
Adobe Expert Support Adobe Expert Support
Find fast answers to tricky workflow or product interoperability issues from trained Adobe professionals who understand the unique demands of creative and business environments. With flexible pricing and extended hours, you'll get in-depth help when you need it most.
Enroll now.
Usability testing Usability testing
Come in and try out new features and products! Give feedback and impact future products while earning some extra cash.
Training Training
Learn from self-paced online lessons, books, videos, certified training providers, events, and seminars that will help you get the most from your Adobe products
Still need help? Customers in North America can contact Adobe Customer Service for assistance with downloads by calling 800-833-6687. Need help outside the U.S. or Canada? Go to international support.