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Adobe Expert Support
Already purchased an annual contract?
Web case submission
Support phone numbers
Overview of annual programs
Choose the Expert Support plan that's right for you
Product Expert Solution Expert Solution Expert for Workgroups
For individuals using one Adobe product For individuals using two or more Adobe products For teams using two or more Adobe products
Number of users Single Single Groups of up to 3 or up to 20 at a single work site
Price for annual contract US$159 (MSRP) US$299 (MSRP) 3-user: US$399 (MSRP)
20-user: US$1,950 (MSRP)
Adding additional users n/a n/a Unlimited additional users for US$99 (MSRP) each
Adobe products covered Single, excluding Adobe® Creative Suite Multiple, including Adobe Creative Suite Multiple, including Adobe Creative Suite
How to buy
  • Call 866-MYADOBE (866-692-3623) to order over the phone
  • Order through an Adobe Authorized Reseller
  • Call 866-MYADOBE (866-692-3623) to order over the phone (3-user only)
  • Order through an Adobe Authorized Reseller (3-user or 20-user)
Extended phone hours
Adobe Expert Support hours are Monday through Friday, 6 a.m. to 9 p.m., and Saturday, 8 a.m. to 2 p.m. (Pacific time).

Submit a web case
Ask a question online at any time with Expert Support on the web. Receive an answer within four hours if your submission is Monday through Friday, 6 a.m. to 9 p.m. (Pacific time). Plus, keep track of your support history online.

Unlimited, toll-free calls
Every call to Adobe Expert Support is toll free, and with your annual contract, you can call when you need to without worrying about the cost per call.

Renew or upgrade your contract
Renew your contract or upgrade your plan at any time by calling 866-MYADOBE (866-692-3623).

Transfer your coverage
If you upgrade your covered Adobe products, you can easily transfer your coverage to your new software at no charge.

Contract activation
Expert Support requires activation before first use. Activation generates the contract and customer ID numbers you'll use when you contact Expert Support. When you activate, have your product serial numbers and user ID ready. Call 866-MYADOBE (866-692-3623) to activate or for more information.