Easily deploy and protect your investment in Adobe Media Server products
As your organization moves into the realm of interactive websites and streaming video, you face challenging decisions concerning rights management, encoding, and other critical questions. With Adobe's world-class expertise at your disposal, you get the help you need.
Development and deployment advice
Adobe support consultants provide expert advice on how to plan and implement Adobe® Media Server solutions, including server configuration pointers, the use of productivity tools, encryption and verification, networking issues, content management, and other development and deployment questions.
Managing Adobe Media Server in production
Once a Adobe Media Server product is deployed into production, Adobe support consultants can help keep your software up to date. We can also assist with production system topics such as updating or upgrading to a new version with minimal disruption, integrating with other products, and performance tuning.
Notice about Adobe Media Server support plans
Adobe Flash Media Live Encoder software is eligible for Bronze support and is included with Gold support. Adobe Flash Media Rights Management Server software is eligible for Platinum maintenance and support only.
|Adobe Media Server support plans||Enterprise||Workgroup||Individual||Amazon Web Service|
|Platinum maintenance and support (annual program)||yes|
|Gold support (annual program)||yes||yes|
|Bronze support (per incident)||yes||yes|
|Premium support services||yes||yes|