Accessibility

Adobe Support Policies: Supported Product Versions


Product support is available for the products and versions listed below. The level of support may differ among versions and among products.

A-E

Supported Products Versions
Adobe Access 4.0
Adobe Acrobat.com  
Adobe Acrobat XI Pro 11 (Gold Plan Info)
Adobe Acrobat XI Standard 11 (Gold Plan Info)
Adobe Acrobat X Suite (Gold Plan Info)
Adobe After Effects (Professional and Standard) CC 2014, CC
Adobe AIR 3
Adobe Audition CC 2014, CC
Adobe Behance  
Adobe Bridge CC
Adobe Business Catalyst  
Adobe Captivate 8, 7
Adobe Central Pro Output Server (and related products) Info
Adobe ColdFusion 11, 10
Adobe ColdFusion Builder 3.0, 2.0
Adobe Connect 9, 8, 7
Adobe Connect Enterprise Server 9, 8, 7.5
Adobe Content Server 4
Adobe Contribute 6.5
Adobe Creative Cloud  
Adobe Creative Cloud for teams  
Adobe Creative Cloud for enterprise  
Adobe Creative Suite Design & Web Premium (Gold Plan Info)
Adobe Creative Suite Design Standard (Gold Plan Info)
Adobe Creative Suite Master Collection (Gold Plan Info)
Adobe Creative Suite Production Premium (Gold Plan Info)
Adobe Digital Editions 2
Adobe Digital Enterprise Platform Info
Adobe Digital Publishing Suite
Adobe Director 12
Adobe Document Server Info
Adobe Dreamweaver CC 2014, CC
Adobe Edge Animate CC 2014, CC
Adobe Edge Code CC 2014, CC
Adobe Edge Inspect CC 2014, CC
Adobe Edge Reflow CC 2014, CC
Adobe Edge Web Fonts CC 2014, CC
Adobe eLearning Suite
6
Adobe Extension Builder 2.1

F-I

Supported Products Versions
Adobe Flash Builder 4.7
Adobe Flash Media Live Encoder 3.2
Adobe Flash Media Server 4.5
Adobe Flash Player  
Adobe Flash Professional CC 2014, CC
Adobe FrameMaker 12, 11
Adobe FrameMaker XML Author 12
Adobe Ideas  
Adobe Illustrator CC 2014, CC
Adobe InCopy CC 2014, CC
Adobe InDesign CC 2014, CC
Adobe InDesign Server CC 2014, CC
Adobe Ink & Slide  

J-Z

Supported Products Versions
Adobe Kuler CC 2014
Adobe LeanPrint - Individual  
Adobe Lightroom Mobile  
Adobe Line  
Adobe LiveCycle Designer Info
Adobe LiveCycle products Info
Adobe Media Server 5.0
Adobe Muse CC 2014, CC
Adobe Omniture  
Adobe PhoneGap Build  
Adobe Photoshop CC 2014, CC
Adobe Photoshop Elements 12
Adobe Photoshop Mix  
Adobe Prelude CC 2014, CC
Adobe Premiere Pro CC 2014, CC
Adobe Premiere Elements 12
Adobe Presenter 9, 8
Adobe Reader (Gold Plan Info)
Adobe RoboHelp 11, 10
Adobe Scene7  
Adobe Scout
Adobe Shockwave Player 11
Adobe Sketch  
Adobe SpeedGrade CC 2014, CC
Adobe Story Plus  
Technical Communication Suite 5, 4
Adobe Typekit  
Adobe Voice  
Support for Gold Plan Members End of Support
Adobe Acrobat XI Pro 10/15/2017
Adobe Acrobat XI Standard 10/15/2017
Adobe Acrobat X Suite 11/23/2015
Adobe Acrobat 3D 7.x 1/30/2011
Adobe Acrobat 3D 8.x 5/29/2012
Adobe Acrobat 9 Pro Extended 6/26/2013
Adobe Acrobat Professional 8.x 11/3/2011
Adobe Acrobat 9 Pro 6/26/2013
Adobe Acrobat X Pro 11/15/2015
Adobe Acrobat Standard 8.x 11/3/2011
Adobe Acrobat 9 Standard 6/26/2013
Adobe Acrobat X Standard 11/15/2015
Creative Suite and point products CS5, CS5.5 1/31/2014*
Creative Suite and point products CS6 6/1/2014**
Adobe Reader 8.x 11/3/2011
Adobe Reader 9.x 6/26/2013
Adobe Reader X 11/18/2015
Adobe Reader XI 10/15/2017

*Active Gold Support contracts for CS5 and CS5.5 that were purchased prior to January 31, 2014, remain valid.

**Active Gold Support contracts for CS6 with end dates after June 1, 2014, remain valid, with the following limitations:

  • CS6 feature releases, updates, and new versions are discontinued
  • Security patches are reviewed on a case-by-case basis
  • Assisted support is available until May 31, 2017, for issues related to accessing the product, including downloading, deploying, and installing
  • Assisted support for product troubleshooting and how-to questions is available only with active Gold Support contracts
  • Customers with active Gold Support contracts purchased prior to January 1, 2014, for CS5, CS5.5, and CS6 products receive comprehensive assisted support through their contract end dates
  • Additional or extended Gold Support packages aren’t available for purchase