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Crash or the error "Could not complete your request..." occurs when you use the Magic Wand or Paint Bucket tool (Photoshop CS)

Issue

When you use the Magic Wand or Paint Bucket tool, Adobe Photoshop crashes or returns the error "Could not complete your request because of a program error."

Solutions

Do either of the following solutions:

Solution 1: Install the Adobe Photoshop CS MultiProcessor Support update.

You can download the update from the Adobe website at www.adobe.com/support/downloads/main.html .

Solution 2: Disable the MultiProcessor plug-in in the Photoshop Plug-ins folder.

If you disable the MultiProcessor plug-in and don't install the Adobe Photoshop CS MultiProcessor Support update, functions that use the MultiProcessor plug-in, such as image rotation and color conversions, will perform more slowly.

To disable the MultiProcessor plug-in:

1. If you use Windows, enable Windows to show hidden files, hidden folders, and all filename extensions:

a. In Windows Explorer, choose Tools > Folder Options.

b. Click the View tab in the Options dialog box.

c. Select Show Hidden Files And Folders.

d. Deselect Hide File Extensions For Known File Types.

e. Click OK

2. Quit Photoshop

3. Locate the MultiProcessor Support.8bx file in Program Files/Adobe/Photoshop CS/Plug-Ins/Extensions (Windows) or the MultiProcessor Support file in Applications/Adobe Photoshop CS/Plug-Ins/Extensions (Mac OS).

4. Rename the MultiProcessor Support.8bx file to MultiProcessorSupport.old (Windows) or the MultiProcessor Support file to ~MultiProcessor Support (Mac OS).

5. Start Photoshop

Note: If you install the Adobe Photoshop CS MultiProcessor Support update after renaming the MultiProcessor plug-in, you can then delete the MultiProcessor Support.old file (Windows) or ~MultiProcessor Support file (Mac OS).

Background information

The Photoshop CS MultiProcessor Support Update solves an issue that causes Photoshop to return an error or crash when you try to use the Magic Wand or Paint Bucket tool.

Document 330407
Last edited -

 

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