Accessibility

Support Knowledgebase

Photoshop crashes when you open files from or save files to a network volume (CS and CS2 on Mac OS X v10.4.6)

Issue

When you save a PSD/PSB or TIFF file to a server or network volume, Adobe Photoshop quits. Photoshop also quits if you save the file locally but you opened it from a server or network volume.

Details

You opened the file from or saved the file to an AFP server such as Mac OS X Server, Microsoft Services for Macintosh (SFM), or ExtremeZ-IP.

Solutions

Do one or more of the following solutions:

Solution 1: Open or save your files locally, and then copy them from your hard drive to a server volume.

Solution 2: Replace AppleShare folders with the ones that shipped with Mac OS X v10.4.5.

Note: Adobe does not support Mac OS issues. The following steps are provided as a courtesy only. If you have any questions about the steps, then please contact Apple technical support.

1. Create a backup folder on your desktop and copy the three AppleShare folders into it, in case you need to revert to the original folders:

-- /System/Library/Filesystems/AppleShare

-- /System/Library/Frameworks/AppleShareClientCore.framework

-- /System/Library/Frameworks/AppleshareClient.framework

2. To obtain the AppleShare files from Mac OS X v10.4.5, either copy them from a working Mac OS X v10.4.5 system, or use software like Pacifist to extract them from the Mac OS X v10.4.5 combo updater, available from the Apple download page.

3. Replace these threefolders with the ones that shipped in Mac OS X v10.4.5:

-- /System/Library/Filesystems/AppleShare

-- /System/Library/Frameworks/AppleShareClientCore.framework

-- /System/Library/Frameworks/AppleshareClient.framework

4. Repair Permissions using the Disk Utility.

a. Choose Go > Applications, open the Utilities folder, and then double-click Disk Utility.

b. Select the First Aid tab.

c. Select the volume on which the operating system is installed, and then click Repair Disk Permissions.

5. Restart the system.

Background information

Mac OS X v10.4.6 uses newer AppleShare components which conflict with Photoshop when you save a file to a server. Using the AppleShare components from Mac OS X v10.4.5 allows you to save the files successfully.

Adobe does not support opening from or saving a file to a server, because of potential file corruption. Please see related documents for more information.

If you are saving to an ExtremeZ-IP server, see the Knowledge Base article on the Group Logic website at: www.grouplogic.com/knowledge/index.cfm/fuseaction/view_Bug/docID/224 .


Related Documents

332534: Photoshop, networks, and removable media (CS2)

Document 333037
Last edited - 05/24/2006

 

Got Some Time to Take a Survey?

Tell us what you think about this support site.