Contact Adobe

Most common solutions are found here:
Download, install trials

Still need help?

For faster service:

Make sure you have access to the computer on which you are trying to install.

Go to online Help. Then choose the Help and Support Center for your product.

Adobe also offers paid phone support for a £25 fee per incident as well as other customized support options. To purchase support, call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

United Kingdom

0207 365 0735

Ireland

01 242 1552

For faster service:

Make sure you have access to the computer on which you are trying to install.

Most common solutions are found here:
Adobe Volume Licensing (AVL) Self Help and Support

Still need help?

Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

United Kingdom

0207 365 0735

Ireland

01 242 1552

For faster service:

Make sure you have access to the computer where you are trying to install your product.

Most common solutions are found here:
Download and installation support

Still need help?

For faster service:

Make sure you have access to the computer on which you are trying to install.

Most common solutions are found here:
Download and installation support

Support is provided by the manufacturer of the product that you received your bundled software with.

Still need help?

Adobe offers paid phone support for a £25 fee per incident* as well as other customized support options. To purchase support, call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

United Kingdom

0207 365 0735

Ireland

01 242 1552

* Adobe does provide free installation support for software included with Dell devices worldwide or with Sony devices in Japan.

For faster service:

Make sure you have access to the computer on which you are trying to install.

If you installed on more than two computers, start your software on one computer and choose Help > Deactivate.

Still need help?

For faster service:

Have your serial number ready (look for it on the product box or in your order email), and make sure you have access to the computer on which you are installing. (See Find a serial number.)

Most common solutions are found here:
Serial number errors

Still need help?

Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

United Kingdom

0207 365 0735

Ireland

01 242 1552

For faster service:

Make sure you have access to the computer on which you are trying to enter your serial number.

Sign in to your account to see your registered products and find your serial number.

Still need help?

You can find your serial number on the product box or in your order email.

Still need help?

View Adobe support programs

Go to the Help page on Adobe.com. Then choose the Help and Support Center for your product.

Still need help?

• If you purchased standard, single-user software or services, you are eligible for unlimited free installation support as well as additional free phone support during a limited time period. See Adobe support program for details.
• For help using Photoshop Elements, Premiere Elements, or freeware products such as Adobe Reader or Flash Player, Adobe offers paid phone support for a £25 fee per incident as well as other customized support options.

To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

United Kingdom

0207 365 0735

Ireland

01 242 1552

For faster service:

You must register your software to get product support. Register now

Is it possible you've already registered? Sign into your account to see your registered products.

Otherwise, register your product now.

Your sign in name is usually your email address. Get help with your sign in name or password.

Still need help?

Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

United Kingdom

0207 365 0735

Ireland

01 242 1552

Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

United Kingdom

0207 365 0735

Ireland

01 242 1552

For faster service:

Have your Adobe ID or a recent order number ready.

Your sign in name is usually your email address. Get help with your sign in name or password.

Still need help?

Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

United Kingdom

0207 365 0735

Ireland

01 242 1552

Visit the Adobe Store to make a purchase or get product information.

To speak to a sales specialist, call us at 0800 028 0148**.

If you're a student, parent of a student, or staff member at an accredited educational institution, visit the Adobe Education Store.

Visit the Adobe Business Store to make a purchase or get product information.

To speak to a sales agent, call us at 0800 0280148**.

See the Online Purchase Plans to buy Connect for up to 100 users. To buy Connect for more users, request a consultation with Adobe or find a reseller near you.

Speak to a licensing specialist at 0800 028 0148**.

Request a consultation with Adobe or find a reseller near you.

How to qualify for Education Purchasing

Use the Adobe Support Portal with your Adobe sign in name (usually your email address).

Check order status online anytime once you've submitted your ID.

Go to the Student and Teacher Order Fulfillment page to submit your ID or check status.

Try our suite selector to find the suite you need.

Check the comparison chart to see which products are included in each suite.

To install and use an upgrade you must have a qualifying previous version installed or have its serial number.

Review our upgrade FAQ to find out what upgrades you can install with your current products or serial numbers.

Find information on the product you're interested in by selecting it at Adobe Products.

Adobe processes orders immediately, so you can't change or cancel an order. You can, however, return the product and then place a new order. To submit a request, chat with an agent (usually fastest) or call us.

United Kingdom

0207 365 0735

Ireland

01 242 1552

To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

For faster service:

Find your order number and serial number (look for it on the product box or in your order email).

Submit platform exchanges through our Support Portal using your Adobe sign in name (usually your email address).

For faster service:

Platform exchanges require product registration. Register now

To change the billing information or auto-renewal status associated with your subscription, go to Your Subscriptions.

To cancel a month-to-month subscription, go to Your Subscriptions and turn off auto-renewal. Your subscription will automatically end at the end of the current monthly billing cycle.

To cancel a yearly subscription, contact us.

Still need help?

Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

United Kingdom

0207 365 0735

Ireland

01 242 1552

Check order status online anytime using your order number. For refunds, enter the Return Merchandise Authorization (RMA) number that Adobe sent by email after your refund request.

Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

United Kingdom

0207 365 0735

Ireland

01 242 1552

View the Adobe Volume Licensing overview.

• Ask a question in the Download, install, set up forum
• Creative Suite® Help and Support Center
• Acrobat® Help and Support Center

Try our online Help and Support Centers or 24-hour user forums:

• Flash® Player Help and Support
• Flash Player user forum
• Adobe Reader® Help and Support
• Adobe Reader user forum
• Adobe Shockwave® Player Help and Support
• More

• Ask a question in the Download, install, set up forum

• Ask a question in the Download, install, set up forum

• Activation and deactivation
• Ask a question in the Download, install, set up forum

• Ask a question in the Download, install, set up forum

• Find a serial number
• Ask a question in the Download, install, set up forum

You can also sign into your account to see your registered products and their serial numbers.

• Find a serial number
• Ask a question in the Download, install, set up forum

• User forums
• Training options
• Adobe support programs

• Adobe product registration FAQ

• Adobe product registration FAQ

• Adobe account, password, and sign in FAQ

• Adobe Volume Licensing (AVL) FAQ

• Adobe account, password, and sign in FAQ
• Overview of Adobe online services

• How to buy Adobe products
• Online order and payment FAQ
• Shipping and delivery FAQ

• Education FAQ

• About Adobe Volume Licensing
• How to buy through Adobe Volume Licensing

• Compare the purchasing options

• Adobe Volume Licensing – educational software discounts

• Education FAQ

• Education FAQ

• Return, cancel, or exchange an Adobe order
• Find a serial number

• Return, cancel, or exchange an Adobe order

• Order an Adobe product platform swap or language swap

• Subscription terms

• Online order and payment FAQ

• Online order and payment FAQ

• Adobe Volume Licensing (AVL) FAQ

• Adobe Volume Licensing Help and Support