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Error about CMAP files when you start InDesign or InCopy (CS or CS2)

Issue

When you try to start Adobe InDesign or InCopy CS or CS2, the application returns one of the following error messages:

-- "Adobe InDesign/InCopy requires CMAP files."

-- "Adobe InDesign/InCopy is missing required system fonts or CMAP files. Please reinstall InDesign."

Solutions

Do one or more of the following solutions. If none of the following solutions resolve the issue, please contact Adobe Technical Support. For contact information visit the Adobe website at www.adobe.com/support/contact/ .

For InDesign and InCopy CS2

Note: For InDesign and InCopy CS, see the "For InDesign and InCopy CS" section below.

Solution 1: Repair InDesign or InCopy CS2 as an administrative user. (Windows only)

Start the removal process for InDesign or InCopy using the Add/Remove Programs control panel. Choose Repair from the dialog when prompted.

Solution 2: Remove or rename the CMAPs folder, and then reinstall InDesign/InCopy CS2.

1. Locate and rename the CMAPs folder in the Program Files\Common Files\Adobe\Fonts\RQRD\ folder.

2. Reinstall or repair InDesign or InCopy to replace the missing CMAPs folder.

Solution 3: Replace the CMAPs folder with a working copy.

To replace the CMAPs folder, do one of the following:

-- Install InDesign or InCopy on another computer and copy the CMAPs folder to the problem computer:

1. Move the CMAPs folder from the Program Files\Common Files\Adobe\Fonts\RQRD folder to the desktop.

2. Install InDesign or InCopy CS2 on another computer.

3. Verify that the new installation of InDesign or InCopy CS2 is working properly.

4. Copy the Program Files\Common Files\Adobe\Fonts\RQRD\CMAPs folder located on the second computer to Program Files\Common Files\Adobe\Fonts\RQRD on the problem computer.

5. Restart your computer.

-- Copy the CMAPs folder from the trial version of InDesign or InCopy CS2:

1. Download the trial version of InDesign or InCopy CS2 from the Adobe website at www.adobe.com/products/indesign/

Choose the platform-appropriate version of the Try-out from the Download section of the page.

2. Move the CMAPs folder from the Program Files\Common Files\Adobe\Fonts\RQRD folder to the desktop.

3. Locate the /Commonfilesinstaller/ found in the try-out folder and start the installer to replace Adobe common files including the CMAPs folder.

4. Restart your computer.

Solution 4: Repair or reinstall recently updated Adobe applications. (Windows)

This issue can occur when other Adobe applications (such as Adobe Premiere Pro 2.0) are upgraded and then the older version is removed. If you recently upgraded some Adobe software and then removed an older version of the upgraded software. Reinstall or repair the new version to replace shared or common files removed by the installer.

Note: Due to the limitations of the installer, reinstalling InDesign or InCopy CS2 will not resolve the issue if it was caused by the removal of another Adobe application.

Solution 5: Remove and reinstall InDesign or InCopy CS2 as an administrative user.

On Windows:

1. Remove InDesign or InCopy CS2

-- For stand-alone InDesign or InCopy on Windows:

a. Close any Adobe applications that are open.

b. Choose Start > Settings > Control Panel, and double-click Add Or Remove Programs.

c. Select Adobe InDesign or InCopy CS2, click Remove, and follow the on-screen instructions.

-- For InDesign or InCopy CS2 installed with Creative Suite 2 on Windows:

a. Close any Adobe applications that are open.

b. Choose Start > Settings > Control Panel, and double-click Add Or Remove Programs.

c. Choose Change/Remove for Creative Suite 2. Select Install, Re-install Or Uninstall Individual Adobe Creative Suite 2 Components and click Next.

d. Choose Uninstall for InDesign or InCopy CS2 from the drop-down menu and proceed as directed.

2. For all versions of InDesign or InCopy CS2:

Delete the following folder if it remains after using Add/Remove programs to remove InDesign or InCopy:

Documents and Settings/[user name]/Application Data/Adobe/InDesign or Documents and Settings/[user name]/Application Data/Adobe/InCopy

3. If no other Adobe CS2 products are installed, delete the following items, if they remain following the removal:

-- Documents and Settings/[user name]/Application Data/Adobe/Workflow

-- Program Files/Adobe/Adobe Bridge

-- Program Files/Adobe/Adobe Stock Photos

-- Program Files/Adobe/Adobe Utilities

-- Program Files/Common Files/Adobe/StartupScripts/Workflow Automation Scripts

Note: If you have other CS2 applications installed, removing the folders listed above may adversely affect them. You may need to reinstall Adobe Creative Suite or other stand-alone CS2 applications in order to replace the items required by all CS2 applications.

4. Log in as an administrative user and reinstall InDesign or InCopy CS2.

On Mac OS:

1. Move the Adobe InDesign CS2 or InCopy CS2 application folder to the Trash.

2. Move the [hard drive] /Users/ [username] /Library/Preferences/Adobe InDesign/Version 4 folder to the Trash.

3. Empty the Trash.

4. Log in as an administrator and reinstall InDesign or InCopy CS2.

Solution 6 : Assign read/write access to the [hard drive] /library/application support (MAC OS) or C:\Program Files\Common Files\Adobe\ (Windows) folder and its contents.

On Windows:

1. Right-click the C:\Program Files\Common Files\Adobe\ folder and choose Properties.

2. Select the Security tab.

3. Highlight your user name.

4. Select Full Control and Click Apply and OK to accept the change.

On Mac OS:

1. Right or Ctrl-click the Application Support folder and choose Get Info from the context menu, or select the Application Support folder and choose Get info from the File Menu.

2. Open the Ownership & Permissions section of the Get Info palette by rotating the arrow.

3. Give the desired user Read & Write access to the folder.

4. Click Apply To Enclosed Items at the bottom of the palette.

5. Click OK and then enter the administrative password when prompted.

6. Close the Get Info palette.

Solution 7: Use the CACLS command or the UI to assign read/write access to the All Users folder. (Windows XP Professional and Home Edition, and 2000)

Use the CACLS command in a DOS window to manually assign full Administrator access to the Documents and Settings\All Users folder. Full administrator access allows the user to read and write to required files.

To use the CACLS command to manually assign access:

1. Log in as an administrator. If you don't have administrator rights, contact your system administrator for assistance.

2. Choose Start > Run, and then type cmd in the Open box. Click OK.

3. Type the following commands; include quotation marks and press Return at the end of each line.

Important: Enter spaces between /T , /E , /C , and /G in the third line.

c:

cd "\Documents and Settings"

cacls "All Users" /T /E /C /G administrators:F

exit

Solution 8: Troubleshoot for damaged fonts.

InDesign or InCopy may not recognize fonts if there are too many fonts on the system or if one or more fonts is damaged. For more information on reducing the number of fonts or checking for damaged fonts, see one of the following documents:

327791 : Troubleshoot font problems (Mac OS X)

328607 : Troubleshoot font problems (Windows)

Background Information

The most common cause of this issue is the removal of InDesign or InCopy CS after the installation of InDesign or InCopy CS2. Removing InDesign or InCopy CS after installing InDesign or InCopy CS2 removes key components of the InDesign or InCopy application that are required by InDesign or InCopy CS2. If the removal of InDesign or InCopy CS following an installation of InDesign or InCopy CS2 caused the error, running a repair on InDesign or InCopy CS2 or reinstalling InDesign or InCopy will, in the majority of cases, resolve the problem.

Installing Illustrator CS2 and then removing Illustrator CS will also deplete the CMAPs. Illustrator will continue to work despite missing CMAPs but InDesign or InCopy won't. Illustrator will, however, produce an "unknown error" when the you attempt to make a PDF or AI file from Illustrator with PDF compatibility.

For InDesign and InCopy CS

Note: These solutions require you to reinstall InDesign or InCopy. To install InDesign or InCopy on Windows or Mac OS X, you must log in as a user with administrator access.

Solution 1: Delete AdobeFnt*.lst files from the system disk, and then reinstall InDesign or InCopy.

Search for and delete all AdobeFnt.lst files from the system disk. Then reinstall InDesign or InCopy CS.

Solution 2: Reassign permissions for the Adobe folder to yourself, and then reinstall InDesign or InCopy. (Mac OS X only)

1. Select the Adobe folder in the Users/ [user profile] /Library/Application Support folder.

2. Choose File > Get Info.

3. Click the triangle next to Ownership & Permissions.

4. Click the lock icon, and then choose your user name from the Owner menu.

5. In the Authenticate dialog box, type your password, and click OK.

6. Reinstall InDesign/InCopy.

Solution 3: Repair privileges on the hard disk, and then reinstall InDesign/InCopy. (Mac OS X only)

Use the Disk Utility (Mac OS X v10.2.x - 10.3.x) or the Repair Privileges utility (Mac OS X v10.1.5) to repair the privileges on the hard disk, and then reinstall InDesign or InCopy.

To repair the privileges on the hard disk:

In Mac OS X v10.2.x - 10.3.x:

1. Start the Disk Utility in the Applications/Utilities folder.

2. Select the Mac OS X startup disk in the left column of the Disk Utility window, and then click the First Aid tab.

3. Click Repair Disk Permissions.

In Mac OS X v10.1.x:

1. Update to OS X v.10.1.5 if you use an earlier version. You can download the Mac OS X v10.1.5 update from the Apple website at www.apple.com/support/downloads/ .

2. Install the Repair Privileges utility from the Apple website at http://docs.info.apple.com/article.html?artnum=106900 . (The Repair Privileges utility requires Mac OS X v.10.1.5.)

3. Follow the instructions in the ReadMe to install and run the utility.

Solution 4: Remove Adobe support files, and reinstall InDesign or InCopy.

Do one of the following:

-- On Windows:

1. Delete the Adobe folder from the Program Files/Common Files folder.

2. Move any documents in the Adobe InDesign/InCopy application folder to another location.

3. Remove InDesign or InCopy.

4. Restart Windows, and then reinstall InDesign or InCopy according to the instructions in the Getting Started section of the InDesign or InCopy user guide.

-- On Mac OS X:

1. Delete the Adobe folder from the Users/ [user profile] /Library/Application Support folder and then remove InDesign or InCopy.

2. Reinstall InDesign or InCopy according to the instructions in the Getting Started section of the InDesign or InCopy user guide.

-- On Mac OS 9.x or 8.x:

1. Delete the Adobe folder from the Startup Disk/System Folder/Application Support folder.

2. Move any documents in the Adobe InDesign/InCopy application folder to another location, and then drag the Adobe InDesign or InCopy application folder to the Trash.

3. Choose Control Panels > Extensions Manager from the Apple menu.

4. In the Extensions Manager control panel, choose Mac OS [version] Base from the Selected Set menu. (Choosing the base set disables all extensions except those included with Mac OS).

5. Click Restart.

6. Reinstall InDesign or InCopy according to the instructions in the Getting Started section of the InDesign or InCopy user guide.

Solution 5: Make sure that the AdobeSanMM and AdobeSerMM fonts are in the correct location.

Make sure that the AdobeSanMM and AdobeSerMM fonts, listed below, are in the following folders. If the fonts are missing, reinstall InDesign or InCopy.

-- Windows: Program Files/Common Files/Adobe/Fonts/Reqrd/Base

-- Mac OS X: Library/Application Support/Adobe/Fonts/Reqrd/Base

-- Mac OS 9.x or 8.x: System Folder/Application Support/Adobe/Fonts/Reqrd/Base

Adobe SanMM font files:

- zx______.pfb

- zx______.pfm

- zx______.mmm

AdobeSerMM font files:

- zy______.pfb

- zy______.pfm

- zy______.mmm

Background information

A damaged AdobeFnt*.lst file can cause InDesign/InCopy to return an error message during startup. The AdobeFnt*.lst files are font cache files that Adobe applications use to get information about the locations and types of available fonts. AdobeFnt*.lst files can become damaged when you run Adobe applications with limited system resources. When you delete AdobeFnt*.lst files, they are re-created the next time you start an Adobe application.

An error can also occur if the Adobe folder contains several versions of the AdobeFnt*.lst files and the Adobe Sans MM font. Deleting this folder before reinstalling InDesign/InCopy ensures that new versions of these files are reinstalled. (In Mac OS X, you may need to reassign permissions for the Adobe folder to yourself before you can reinstall InDesign/InCopy.)

If the privileges on the hard disk change, Mac OS X may return an error when you try to start InDesign/InCopy.

For more technical information about CMAP files and encoding, see Adobe Technical Note 5014, "Adobe CMap and CID Font Files Specification," on the Adobe Web site at http://partners.adobe.com/public/developer/opentype/index.html .

Adobe Sans MM is a multiple master font that is used for font substitution. If InDesign/InCopy doesn't have access to this font, it returns an error during startup.


Related Documents

Document 324343
Last edited - 11/02/2006

 

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