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Error "An unknown error has occurred" when you save an Illustrator CS2 file (Windows XP)

Issue

When you choose to save an Adobe Illustrator file as an AI or PDF file, the application returns the error message, "An unknown error has occurred."

Solutions

Do one or more of the following solutions:

Solution 1: Re-create the Transparency Flattner Presets file.

1. Quit Illustrator.

2. Rename the Transparency Flattener Presets file (for example, to Transparency Flattener Presets.old) located in Documents and Settings\ [username] \Application Data\Adobe\Adobe Illustrator [version] Settings.

3. Start Illustrator. Illustrator creates a new Transparency Flattener Presets file.

If the problem continues, then the Transparency Flattener Presets file isn't the cause. To restore custom settings, delete the new Transparency Flattener Presets file and restore the original name of the previous Transparency Flattener Presets file.

Solution 2: Repair or reinstall Illustrator.

To repair Illustrator:

1. Choose Start > Settings > Control Panel > Add/Remove Programs.

2. Do one of the following:

-- Select Illustrator CS2, and then click Change/Remove. Follow the on-screen instructions to repair Illustrator.

-- Select Adobe Creative Suite 2, and click Change/Remove. Follow the on-screen instructions to repair the Illustrator component.

Solution 3: Save your file as an EPS file.

1. In Illustrator, choose File > Save As.

2. Specify a file name and location.

3. Choose Illustrator EPS (*.EPS) as the Format and click Save As.

Solution 4: Save your file without PDF compatibility.

1. In Illustrator choose File > Save As.

2. Specify a file name and location.

3. Choose Adobe Illustrator (*.AI) as the Format and click Save As.

3. Deselect the Create PDF Compatible File Option and click OK.

Note: If you choose the Create PDF Compatible File option, Illustrator creates an accompanying PDF file that is compatible with any application that recognizes PDF files .

Background information

Some required font files are removed if you remove Illustrator CS after you install Illustrator CS2.


Related Documents

Document 332690
Last edited - 07/18/2006

 

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