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Frequently asked questions
What are genuine Adobe apps?
Genuine Adobe apps are legally licensed software purchased directly from Adobe or authorized resellers. Only genuine Adobe apps give you the latest features and functionality, ongoing access to support and the latest security updates.
What are unlicensed apps?
Unlicensed apps may include:
- Software that has been modified or hacked
- Fraudulently obtained keys or accounts
- Usage that isn’t in line with the licensing terms of
use, including the end-user agreement
How did I get unlicensed Adobe apps?
There are several ways that unlicensed Adobe apps are acquired. Common reasons include:
- Buying from an unauthorized marketplace
- Receiving it from someone who didn’t know where it was originally obtained
Why am I still receiving notifications from Adobe?
If unlicensed apps remain on your devices, you may continue to receive notifications from Adobe. Be sure to uninstall all unlicensed apps, even if you’ve switched to genuine Adobe apps or are using free apps and services from Adobe.
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