Transforming CX and onboarding in the disrupted banking landscape

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The panel discusses:

• How effectively are banks adapting to meet the increased digital demands of the current environment?
• Identifying and considering the changing needs of vulnerable customers in these uncertain times
• Virtual branches and meetings; embracing the ‘new normal’ in customer communications
• The move towards partnerships and platforms: how to smooth end-to-end processes in an increasingly complex landscape
• Ensuring that the first touchpoints win customers over: successfully competing in an age of switching
• Making compliance and risk transparent: exploring the wider benefits of streamlined onboarding experiences
• Optimising digital onboarding processes for the future: how can cost and time savings be achieved for all parties involved?

Speakers:
Fergus Murphy, Group Personal Banking Director, Virgin Money UK PLC
Victoria Newton, Head of Propositions and Commercial Strategy, Starling Bank
Chris Murphy, Head of Customer Journey Design, Lloyds Banking Group
Mark Longstaff, Account Director, Financial Services, Adobe