Adobe Accessibility Conformance Report International Edition

(Based on VPAT® Version 2.5)

Product Information

Name of Product/Version: Adobe Admin Console
Product Description: The Adobe Admin Console is the front door to Adobe Cloud subscription. Based in Cloud Technology, the Admin Console product is horizontal to all Cloud products. The Adobe Admin Console is a central location for managing the Adobe entitlements across a customer organization.
Report Date: 03/20/2024
Contact Information: access@adobe.com
Notes: This report was created by Deque Systems Inc. upon completion of an accessibility evaluation performed in the month of February 2024.
Evaluation Methods Used: Product testing involved use of leading assistive technology, such as screen readers, screen magnifiers, and speech recognition software, as well use of the keyboard. Native platform accessibility features were also used to assist with testing. These were supplemented with techniques such as manual inspection of Accessibility API output.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline

Included in Report

Web Content Accessibility Guidelines 2.0

Level A (Yes)

Level AA (Yes)

Level AAA (No)

Web Content Accessibility Guidelines 2.1

Level A (Yes)

Level AA (Yes)

Level AAA (No)

Web Content Accessibility Guidelines 2.2

Level A (No)

Level AA (No)

Level AAA (No)

Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018

(Yes)

EN 301 549 Accessibility requirements for ICT products and services - V3.1.1 (2019-11) AND EN 301 549 Accessibility requirements for ICT products and services - V3.2.1 (2021-03)

(Yes)

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criterion.
Does Not Support: The majority of product functionality does not meet the criterion.
Not Applicable: The criterion is not relevant to the product.
Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG Level AAA criteria.

WCAG 2.1 Report

Tables 1 and 2 also document conformance with:

EN 301 549: Chapter 9 - Web, Sections 10.1-10.4 of Chapter 10 - Non-Web documents, and Sections 11.1-11.4 and 11.8.2 of Chapter 11 - Non-Web Software (open and closed functionality), and Sections 12.1.2 and 12.2.4 of Chapter 12 – Documentation.
Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, the criteria are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: Success Criteria, Level A

Notes:

Criteria

Conformance Level

Remarks and Explanations

1.1.1 Non-text Content (Level A)

Also applies to:

EN 301 549 Criteria

9.1.1.1 (Web)
10.1.1.1 (Non-web document)
11.1.1.1.1 (Open Functionality Software)
11.1.1.1.2 (Closed Functionality Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: The product provides sufficient text alternatives for most instances of functional and informative images.

Exceptions include:

Informative Image missing text alternative in ‘Header’ component.

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

9.1.2.1 (Web)
10.1.2.1 (Non-web document)
11.1.2.1.1 (Open Functionality Software)
11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain prerecorded audio-only or video-only media.

1.2.2 Captions (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

9.1.2.2 (Web)
10.1.2.2 (Non-web document)
11.1.2.2 (Open Functionality Software)
11.1.2.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain prerecorded synchronized media.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Also applies to:

EN 301 549 Criteria

9.1.2.3 (Web)
10.1.2.3 (Non-web document)
11.1.2.3.1 (Open Functionality Software)
11.1.2.3.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain prerecorded video content that would require audio description or a media alternative.

1.3.1 Info and Relationships (Level A)

Also applies to:

EN 301 549 Criteria

9.1.3.1 (Web)
10.1.3.1 (Non-web document)
11.1.3.1.1 (Open Functionality Software)
11.1.3.1.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most visual structure and relationship information is not provided through element semantics or object information or are available in text.

Examples include:

Table data cell is marked as a header cell in ‘Product Details Page’, ‘Users Page Table’ pages.

Visual heading text is not marked as heading in ‘Create a Package’, ‘Quick Assign’ pages.

Certain ARIA roles do not contain particular children.

1.3.2 Meaningful Sequence (Level A)

Also applies to:

EN 301 549 Criteria

9.1.3.2 (Web)
10.1.3.2 (Non-web document)
11.1.3.2.1 (Open Functionality Software)
11.1.3.2.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: The product presents most content in a meaningful sequence.
Exceptions include:

aria-hidden="true" is used incorrectly in ‘Product Detail 'New Profile', ‘Support Summary 'Create case' pages.

Hidden content is readable with a screen reader in ‘Add Users via CSV’ page.

1.3.3 Sensory Characteristics (Level A)

Also applies to:

EN 301 549 Criteria

9.1.3.3 (Web)
10.1.3.3 (Non-web document)
11.1.3.3 (Open Functionality Software)
11.1.3.3 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Instructions do not rely solely on sensory characteristics.

1.4.1 Use of Color (Level A)

Also applies to:

EN 301 549 Criteria

9.1.4.1 (Web)
10.1.4.1 (Non-web document)
11.1.4.1 (Open Functionality Software)
11.1.4.1 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most of the functions of the product do not convey information through color alone. Exceptions include:

Inline links can only be distinguished by color alone.

1.4.2 Audio Control (Level A)

Also applies to:

EN 301 549 Criteria

9.1.4.2 (Web)
10.1.4.2 (Non-web document)
11.1.4.2 (Open Functionality Software)
11.1.4.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain audio that plays automatically.

2.1.1 Keyboard (Level A)

Also applies to:

EN 301 549 Criteria

9.2.1.1 (Web)
10.2.1.1 (Non-web document)
11.2.1.1.1 (Open Functionality Software)
11.2.1.1.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most product functionality can be operated through a keyboard interface. Exceptions include:

Action cannot be performed with a screen reader turned on in ‘Quick Assign’ page.

2.1.2 No Keyboard Trap (Level A)

Also applies to:

EN 301 549 Criteria

9.2.1.2 (Web)
10.2.1.2 (Non-web document)
11.2.1.2 (Open Functionality Software)
11.2.1.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: The product does not include keyboard traps.

2.1.4 Character Key Shortcuts (Level A 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

9.2.1.4 (Web)
10.2.1.4 (Non-web document)
11.2.1.4.1 (Open Functionality Software)
11.2.1.4.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports (Not Applicable)

Web: The product does not provide character key shortcuts.

2.2.1 Timing Adjustable (Level A)

Also applies to:

EN 301 549 Criteria

9.2.2.1 (Web)
10.2.2.1 (Non-web document)
11.2.2.1 (Open Functionality Software)
11.2.2.1 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not include time limits.

2.2.2 Pause, Stop, Hide (Level A)

Also applies to:

EN 301 549 Criteria

9.2.2.2 (Web)
10.2.2.2 (Non-web document)
11.2.2.2 (Open Functionality Software)
11.2.2.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not include elements which move, blink, scroll, or auto-update.

2.3.1 Three Flashes or Below Threshold (Level A)

Also applies to:

EN 301 549 Criteria

9.2.3.1 (Web)
10.2.3.1 (Non-web document)
11.2.3.1 (Open Functionality Software)
11.2.3.1 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain flashing content.

2.4.1 Bypass Blocks (Level A)

Also applies to:

EN 301 549 Criteria

9.2.4.1 (Web)
10.2.4.1 (Non-web document) – Does not apply
11.2.4.1 (Open Functionality Software) – Does not apply
11.2.4.1 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software) – Does not apply to non-web software
504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Web: The product provides Skip link, headings which allows users to bypass repeated blocks.

2.4.2 Page Titled (Level A)

Also applies to:

EN 301 549 Criteria

9.2.4.2 (Web)
10.2.4.2 (Non-web document)
11.2.4.2 (Open Functionality Software) - Does not apply
11.2.4.2 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most of the titles of pages describe their purpose.

Exceptions include:

Page <title> does not identify purpose of page in ‘Accounts Detail Page: VIP’, ‘Create a Package’, ‘Identity Federation Setup’ pages.

2.4.3 Focus Order (Level A)

Also applies to:

EN 301 549 Criteria

9.2.4.3 (Web)
10.2.4.3 (Non-web document)
11.2.4.3 (Open Functionality Software)
11.2.4.3 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most components receive focus in a meaningful order. Exceptions include:

Hidden or empty element receives focus in ‘Add Users via CSV’ page.

2.4.4 Link Purpose (In Context) (Level A)

Also applies to:

EN 301 549 Criteria

9.2.4.4 (Web)
10.2.4.4 (Non-web document)
11.2.4.4 (Open Functionality Software)
11.2.4.4 (Closed Software
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most of the links have a purpose that can be determined from the link text alone or from the programmatic context of the link. Exceptions include:

Multiple links have the same programmatic link text but different destinations in ‘Create a Package’ page.

Purpose of link is not clear in context ‘Audit Logs’ page.

2.5.1 Pointer Gestures (Level A 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

9.2.5.1 (Web)
10.2.5.1 (Non-web document)
11.2.5.1 (Open Functionality Software)
11.2.5.1 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports (Not Applicable)

Web: The product does not rely on multipoint or path-based gestures.

2.5.2 Pointer Cancellation (Level A 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

9.2.5.2 (Web)
10.2.5.2 (Non-web document)
11.2.5.2 (Open Functionality Software)
11.2.5.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: Product functions that use a single pointer are completed when the user releases the pointer.

2.5.3 Label in Name (Level A 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

9.2.5.3 (Web)
10.2.5.3 (Non-web document)
11.2.5.3.1 (Open Functionality Software)
11.2.5.3.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Partially Supports

Web: In most product functions, accessible names of controls contain the text of their visible labels. Exceptions include:

Accessible name does not contain visible label in ‘Support Summary 'Create case' page.

2.5.4 Motion Actuation (Level A 2.1 and 2.2)

Also applies to:

EN 301 549 Criteria

9.2.5.4 (Web)
10.2.5.4 (Non-web document)
11.2.5.4 (Open Functionality Software)
11.2.5.4 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports (Not Applicable)

Web: The product does not have functionality operated by device motion or user motion.

3.1.1 Language of Page (Level A)

Also applies to:

EN 301 549 Criteria

9.3.1.1 (Web)
10.3.1.1 (Non-web document)
11.3.1.1.1 (Open Functionality Software)
11.3.1.1.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: The language is programmatically determinable within the product.

3.2.1 On Focus (Level A)

Also applies to:

EN 301 549 Criteria

9.3.2.1 (Web)
10.3.2.1 (Non-web document)
11.3.2.1 (Open Functionality Software)
11.3.2.1 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Components do not initiate a change of context when focused.

3.2.2 On Input (Level A)

Also applies to:

EN 301 549 Criteria

9.3.2.2 (Web)
10.3.2.2 (Non-web document)
11.3.2.2 (Open Functionality Software)
11.3.2.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Changes of context do not occur automatically on user input.

3.3.1 Error Identification (Level A)

Also applies to:

EN 301 549 Criteria

9.3.3.1 (Web)
10.3.3.1 (Non-web document)
11.3.3.1.1 (Open Functionality Software)
11.3.3.1.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most input errors are identified and described to the users in text.

Exceptions include:

Error message cannot be read by screen readers in ‘Quick Assign’ page.

Input error is not described in text in ‘Support Summary 'Create case’ page.

3.3.2 Labels or Instructions (Level A)

Also applies to:

EN 301 549 Criteria

9.3.3.2 (Web)
10.3.3.2 (Non-web document)
11.3.3.2 (Open Functionality Software)
11.3.3.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Labels are provided for most of the fields. Exceptions include:

Visible label missing in ‘Product Details Page’, ‘Users Page Table’ pages.

4.1.1 Parsing (Level A)

Also applies to:

WCAG 2.0 and 2.1 – Always answer “Supports”

WCAG 2.2 (obsolete and removed) - Does not apply

EN 301 549 Criteria

9.4.1.1 (Web)
10.4.1.1 (Non-web document)
11.4.1.1.1 (Open Functionality Software)
11.4.1.1.2 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Supports

For the WCAG 2.0, 2.1, EN 301 549, and Revised 508 Standards, the September 2023 errata update indicates this criterion is always supported. See the WCAG 2.0 Editorial Errata and the WCAG 2.1 Editorial Errata. This criterion was removed from WCAG 2.2.

4.1.2 Name, Role, Value (Level A)

Also applies to:

EN 301 549 Criteria

9.4.1.2 (Web)
10.4.1.2 (Non-web document)
11.4.1.2.1 (Open Functionality Software)
11.4.1.2.2 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: User interface components at most of the places do not provide programmatic name, role, state, or value information. Examples include:

Combo box is missing appropriate roles and/or attributes in ‘Add Users’, ‘Header’ pages.

Dialog is missing appropriate role and/or attributes in ‘Add Users’, ‘Add Users via CSV’, ‘Identity Sync Setup: Sync Users and Groups’, ‘Product Detail 'New Profile'’, ‘Support Summary 'Create case' pages.

Interactive controls are nested in ‘Identity Sync Setup: Sync Users and Groups’ page.

The element's name is missing or incorrect in ‘Support Summary 'Create case' page.

Slider is missing appropriate role and/or attributes in ‘Support Summary 'Create case’ page.

The element has missing or incorrect states or properties in ‘Product Detail 'New Profile'’, ‘Quick Assign’, ‘Support Summary 'Create case' pages.

Tooltip content is not accessible to screen readers in ‘Quick Assign’ page.

ARIA hidden element not to be focusable or contain focusable elements in ‘Contracts and Agreements Page’, ‘Accounts Detail Page: VIP’ pages.

Button does not have a name in ‘Support Summary 'Create case', ‘Header’ pages.

Incorrect sub menu items index count in ‘Add Users via CSV’ page.

Custom radio button does not have a role and/or state in ‘Identity Sync Setup: Sync Users and Groups’ page.

Expand/collapse state of the element is missing or incorrect in ‘Accounts Detail Page: Team Direct’, ‘Accounts Detail Page: VIP’, ‘Quick Assign’ pages.

State: Selected state of the element is missing or incorrect in ‘Support Summary 'Create case’, ‘Accounts Detail Page: VIP’, ‘Contracts and Agreements Page’, ‘Support Summary 'Create case' pages.

Table 2: Success Criteria, Level AA

Notes:

Criteria

Conformance Level

Remarks and Explanations

1.2.4 Captions (Live) (Level AA)
Also applies to:
EN 301 549 Criteria

9.1.2.4 (Web)
10.1.2.4 (Non-web document)
11.1.2.4 (Open Functionality Software)
11.1.2.4 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain live synchronized media.

1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
EN 301 549 Criteria

9.1.2.5 (Web)
10.1.2.5 (Non-web document)
11.1.2.5 (Open Functionality Software)
11.1.2.5 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not contain prerecorded video content that would require audio description.

1.3.4 Orientation (Level AA 2.1 and 2.2)
Also applies to:
EN 301 549 Criteria

9.1.3.4 (Web)
10.1.3.4 (Non-web document)
11.1.3.4 (Open Functionality Software)
11.1.3.4 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Supports

Web: Content does not restrict its view and operation to a single display orientation.

1.3.5 Identify Input Purpose (Level AA 2.1 and 2.2)
Also applies to:
EN 301 549 Criteria

9.1.3.5 (Web)
10.1.3.5 (Non-web document)
11.1.3.5.1 (Open Functionality Software)
11.1.3.5.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Partially Supports

Web: Most input fields in the product do not collect information about the user. However, some input fields collect information about the user and do not programmatically convey their purpose. Exceptions include

autocomplete attribute used incorrectly in ‘Add Users’, ‘Quick Assign’, ‘Product Detail 'New Profile'’ pages.

1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
EN 301 549 Criteria

9.1.4.3 (Web)
10.1.4.3 (Non-web document)
11.1.4.3 (Open Functionality Software)
11.1.4.3 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most text meets minimum contrast requirements.

Exceptions include:

Text content lacks 4.5:1 contrast ratio in ‘Accounts Detail Page: Team Direct’, ‘Accounts Detail Page: VIP’, ‘Identity Federation Setup’, ‘Identity Sync Setup: Sync users and groups from Azure AD modal’, ‘Support Summary 'Create case’, ‘Support Summary Page’ pages.

Placeholder text lacks 4.5:1 contrast ratio in ‘Quick Assign’ page.

1.4.4 Resize text (Level AA)
Also applies to:
EN 301 549 Criteria

9.1.4.4 (Web)
10.1.4.4 (Non-web document)
11.1.4.4.1 (Open Functionality Software)
11.1.4.4.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially supports

Web: Most text can be resized using browser zoom, but content and functionality is lost in some product functions.

Exceptions include:

Content is lost at 200% zoom in ‘Audit Logs’, ‘Contracts and Agreements Page’, ‘Footer’, ‘Header’, ‘Product Details Page’, ‘Storage Overview’ pages.

1.4.5 Images of Text (Level AA)
Also applies to:
EN 301 549 Criteria

9.1.4.5 (Web)
10.1.4.5 (Non-web document)
11.1.4.5.1 (Open Functionality Software)
11.1.4.5.2 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: The product uses text instead of images of text, except for branding elements that are considered essential.

1.4.10 Reflow (Level AA 2.1 and 2.2)
Also applies to:
EN 301 549 Criteria

9.1.4.10 (Web)
10.1.4.10 (Non-web document)
11.1.4.10.1 (Open Functionality Software)
11.1.4.10.2 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Partially Supports

Web: At the required width of 320 CSS pixels, most content is presented without loss of information or functionality, and without requiring scrolling in two dimensions.

Exceptions include:

Content does not reflow to fit 320px width equivalent in ‘Header’ component.

Info or functionality is lost due to overlapping content at 320px equivalent in ‘Audit Logs’, ‘Contracts and Agreements Page’, ‘Create a Package’, ‘Homepage’, ‘Identity Federation Setup’, ‘Quick Assign’ pages.

Info or functionality is unavailable at 320px width equivalent in ‘Footer’, ‘Product Details Page’, ‘Storage Overview’, ‘Support Summary Page’, ‘Users Page Table’ pages.

1.4.11 Non-text Contrast (Level AA 2.1 and 2.2)
Also applies to:
EN 301 549 Criteria

9.1.4.11 (Web)
10.1.4.11 (Non-web document)
11.1.4.11 (Open Functionality Software)
11.1.4.11 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Partially Supports

Web: Most meaningful non-text content elements have sufficient contrast.

Exceptions include:

Active user interface component lacks 3 to 1 contrast ratio in ‘Quick Assign’ page.

An icon lacks 3 to 1 contrast ratio in ‘Quick Assign’ page.

State of active component lacks 3 to 1 contrast ratio in ‘Product Detail 'New Profile'’ page.

1.4.12 Text Spacing (Level AA 2.1 and 2.2)
Also applies to:
EN 301 549 Criteria

9.1.4.12 (Web)
10.1.4.12 (Non-web document)
11.1.4.12 (Open Functionality Software)
11.1.4.12 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Partially Supports

Web: Most functions of the product support the required text style properties without loss of content or functionality.

Exceptions include:

Text spacing content cut off in ‘Header’ component.

Text spacing content cut off and overlaps in ‘Users Page Table’ page.

1.4.13 Content on Hover or Focus (Level AA 2.1 and 2.2)
Also applies to:
EN 301 549 Criteria

9.1.4.13 (Web)
10.1.4.13 (Non-web document)
11.1.4.13 (Open Functionality Software)
11.1.4.13 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Partially Supports

Web: In most product functions, content does not become visible and then hidden in response to pointer hover or keyboard focus.

Exceptions include:

Additional content not dismissible in ‘Accounts Detail Page: VIP’ page.

2.4.5 Multiple Ways (Level AA)
Also applies to:
EN 301 549 Criteria

9.2.4.5 (Web)
10.2.4.5 (Non-web document) – Does not apply
11.2.4.5 (Open Functionality Software) – Does not apply
11.2.4.5 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software) – Does not apply to non-web software
504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Web: Multiple ways are available to find other pages on the site.

2.4.6 Headings and Labels (Level AA)
Also applies to:
EN 301 549 Criteria

9.2.4.6 (Web)
10.2.4.6 (Non-web document)
11.2.4.6 (Open Functionality Software)
11.2.4.6 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most of the Headings and labels are descriptive.

Exceptions include:

Controls have same name but different actions in ‘Create a Package’, ‘Identity Sync Setup: Sync users and groups from Azure AD modal’, ‘Product Detail 'New Profile'’ pages.

Label does not convey purpose of control in ‘Product Detail 'New Profile'’ page.

Programmatic label does not convey purpose of control in ‘Create a Package’, ‘Support Summary 'Create case' pages.

2.4.7 Focus Visible (Level AA)
Also applies to:
EN 301 549 Criteria

9.2.4.7 (Web)
10.2.4.7 (Non-web document)
11.2.4.7 (Open Functionality Software)
11.2.4.7 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: The keyboard focus indicator is visible by default.

3.1.2 Language of Parts (Level AA)
Also applies to:
EN 301 549 Criteria

9.3.1.2 (Web)
10.3.1.2 (Non-web document)
11.3.1.2 (Open Functionality Software) – Does not apply
11.3.1.2 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Partially Supports

Web: Most of the Change of language for passages or phrases can be programmatically determined.

Exceptions include:

Change in language is not marked in ‘Footer’ component.

3.2.3 Consistent Navigation (Level AA)
Also applies to:
EN 301 549 Criteria

9.3.2.3 (Web)
10.3.2.3 (Non-web document) – Does not apply
11.3.2.3 (Open Functionality Software) – Does not apply
11.3.2.3 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software) – Does not apply to non-web software
504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Web: When navigational mechanisms are repeated in the product, they occur in a consistent relative order.

3.2.4 Consistent Identification (Level AA)
Also applies to:
EN 301 549 Criteria

9.3.2.4 (Web)
10.3.2.4 (Non-web document) – Does not apply
11.3.2.4 (Open Functionality Software) – Does not apply
11.3.2.4 (Closed Software) – Does not apply
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software) – Does not apply to non-web software
504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web docs

Web: Supports

Web: Components with the same functionality are identified consistently.

3.3.3 Error Suggestion (Level AA)
Also applies to:
EN 301 549 Criteria

9.3.3.3 (Web)
10.3.3.3 (Non-web document)
11.3.3.3 (Open Functionality Software)
11.3.3.3 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Where input errors are automatically detected, the error is identified, and an error message is suggested to fix.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
EN 301 549 Criteria

9.3.3.4 (Web)
10.3.3.4 (Non-web document)
11.3.3.4 (Open Functionality Software)
11.3.3.4 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports (Not Applicable)

Web: The product does not process legal commitments or financial transactions and does not modify user-controllable data.

4.1.3 Status Messages (Level AA 2.1 and 2.2)
Also applies to:
EN 301 549 Criteria

9.4.1.3 (Web)
10.4.1.3 (Non-web document)
11.4.1.3 (Open Functionality Software)
11.4.1.3 (Closed Software)
11.8.2 (Authoring Tool)
12.1.2 (Product Docs)
12.2.4 (Support Docs)

Revised Section 508 – Does not apply

Web: Partially Supports

Web: When status messages do not receive focus, the product does not provide the dynamic update to the assistive technology.

Exceptions include:

Status message not automatically announced in ‘Audit Logs’, ‘Product Detail 'New Profile'’, ‘Product Details Page’, ‘Quick Assign’, ‘Support Summary 'Create case’, ‘Support Summary Page’, ‘Users Page Table’ pages.

Revised Section 508 Report

Notes:

Chapter 3: Functional Performance Criteria (FPC)

Notes:

Criteria

Conformance Level

Remarks and Explanations

302.1 Without Vision

Web: Partially Supports

Web: Most of web functions are usable without vision. Exceptions include:

1.1.1 Non-text Content

1.3.1 Info and Relationships

1.3.2 Meaningful Sequence

1.4.1 Use of Color

2.1.1 Keyboard

2.4.2: Page Titled

2.4.3 Focus Order

2.4.4 Link Purpose

2.4.6 Headings and Labels

3.1.2 Language of Parts

3.3.2 Labels or Instructions

4.1.2 Name, Role, Value

302.2 With Limited Vision

Web: Partially Supports

Web: Most of the web functions are usable with limited vision. Exceptions include:

1.1.1 Non-text Content

1.3.1 Info and Relationships

1.3.2 Meaningful Sequence

1.4.1 Use of Color

1.4.3 Contrast (Minimum)

1.4.4 Resize Text

2.1.1 Keyboard

2.4.2: Page Titled

2.4.3 Focus Order

2.4.4 Link Purpose

2.4.6 Headings and Labels

3.1.2 Language of Parts

3.3.2 Labels or Instructions

4.1.2 Name, Role, Value

302.3 Without Perception of Color

Web: Partially Supports

Web: Most of the web functions are usable with limited or no perception of color.

Exceptions include:

1.4.1 Use of color

1.4.3 Contrast (Minimum)

302.4 Without Hearing

Web: Partially Supports

Web: Most functionality is usable without hearing.

Exceptions include:

1.1.1 Non-Text Content

3.1.2 Language of Parts

302.5 With Limited Hearing

Web: Partially Supports

Web: Most functionality is usable with limited hearing.

Exceptions include:

1.1.1 Non-Text Content

3.1.2 Language of Parts

302.6 Without Speech

Web: Not Applicable

Web: The product does not require the use of speech or other vocal output.

302.7 With Limited Manipulation

Web: Partially Supports

Web: Most of the web functions are usable with limited manipulation.

Exceptions include:

2.1.1 Keyboard

2.4.2: Page Titled

2.4.3 Focus Order

2.4.4 Link Purpose

2.4.6 Headings and Labels

3.3.2 Labels or Instructions

4.1.2 Name, Role, Value

302.8 With Limited Reach and Strength

Web: Supports

Web: All the web functions are usable with limited reach and Strength.

302.9 With Limited Language, Cognitive, and Learning Abilities

Web: Partially Supports

Web: Most of the web functions are usable with limited language, cognitive, and learning abilities.

Exceptions include:

1.3.2 Meaningful Sequence

2.4.2: Page Titled

2.4.3 Focus Order

2.4.4 Link Purpose

2.4.6 Headings and Labels

3.1.2 Language of Parts

3.3.2 Labels or Instructions

4.1.2 Name, Role, Value

Chapter 4: Hardware

Notes: The ICT covered by this report is not hardware. As such, the requirements of this chapter do not apply.

Chapter 5: Software

Notes: Not Applicable

Chapter 6: Support Documentation and Services

Notes: Information regarding Support Documentation and Services is available in the Accessibility Conformance Report for the Adobe Help Center on the Adobe Accessibility Compliance website.

EN 301 549 Report

Notes:

Chapter 4: Functional Performance Statements (FPS)

Notes:

Criteria

Conformance Level

Remarks and Explanations

4.2.1 Usage without vision

Web: Partially Supports

Web: Most of web functions are usable without vision.

Exceptions include:

1.1.1 Non-text Content

1.3.1 Info and Relationships

1.3.2 Meaningful Sequence

1.4.1 Use of Color

2.1.1 Keyboard

2.4.2: Page Titled

2.4.3 Focus Order

2.4.4 Link Purpose

2.4.6 Headings and Labels

3.1.2 Language of Parts

3.3.2 Labels or Instructions

4.1.2 Name, Role, Value

4.1.3 Status messages

4.2.2 Usage with limited vision

Web: Partially Supports

Web: Most of the web functions are usable with limited vision.

Exceptions include:

1.1.1 Non-text Content

1.3.1 Info and Relationships

1.3.2 Meaningful Sequence

1.4.1 Use of Color

1.4.3 Contrast (Minimum)

1.4.4 Resize Text

1.4.10 Reflow

1.4.11 Non-Text Contrast

1.4.12: Text Spacing

1.4.13 Content on Hover or Focus

2.1.1 Keyboard

2.4.2: Page Titled

2.4.3 Focus Order

2.4.4 Link Purpose

2.4.6 Headings and Labels

3.1.2 Language of Parts

3.3.2 Labels or Instructions

4.1.2 Name, Role, Value

4.1.3 Status messages

4.2.3 Usage without perception of colour

Web: Partially Supports

Web: Most of the web functions are usable with limited or no perception of color.

Exceptions include:

1.4.1 Use of color

1.4.3 Contrast (Minimum)

1.4.11 Non-Text Contrast

4.2.4 Usage without hearing

Web: Partially Supports

Web: Most functionality is usable without hearing.

Exceptions include:

1.1.1 Non-Text Content

3.1.2 Language of Parts

4.2.5 Usage with limited hearing

Web: Partially Supports

Web: Most functionality is usable with limited hearing. Exceptions include:

1.1.1 Non-Text Content

3.1.2 Language of Parts

4.2.6 Usage with no or limited vocal capability

Web: Not Applicable

The product does not require the use of speech or other vocal output.

4.2.7 Usage with limited manipulation or strength

Web: Partially Supports

Web: Most of the web functions are usable with limited manipulation or strength.

Exceptions include:

1.3.5 Identify Input Purpose

1.4.13 Content on Hover or Focus

2.1.1 Keyboard

2.4.2: Page Titled

2.4.3 Focus Order

2.4.4 Link Purpose

2.4.6 Headings and Labels

2.5.3 Label in name

3.3.2 Labels or Instructions

4.1.2 Name, Role, Value

4.2.8 Usage with limited reach

Web: Partially Supports

Web: Most of the web functions are usable with limited reach.

Exceptions include:

1.3.5 Identify Input Purpose

1.4.13 Content on Hover or Focus

2.5.3 Label in name

4.2.9 Minimize photosensitive seizure triggers

Web: Supports (Not Applicable)

Web: The web pages do not contain flashing content or media.

4.2.10 Usage with limited cognition, language or learning

Web: Partially Supports

Web: Most of the web functions are usable with limited language, cognitive, and learning abilities.
Exceptions include:

1.3.2 Meaningful Sequence

1.3.5 Identify Input Purpose

1.4.12: Text Spacing

2.4.2: Page Titled

2.4.3 Focus Order

2.4.4 Link Purpose

2.4.6 Headings and Labels

3.1.2 Language of Parts

3.3.2 Labels or Instructions

4.1.2 Name, Role, Value

4.1.3 Status messages

4.2.11 Privacy

Web: Not Applicable

Web: The web does not provide any privacy features.

Chapter 5: Generic Requirements

Notes:

Criteria

Conformance Level

Remarks and Explanations

5.1 Closed Functionality

Heading cell – no response required

5.1.2 General

Heading cell – no response required

5.1.2.1 Closed functionality

See 5.2 through 13

See information in 5.2 through 13

5.1.2.2 Assistive technology

See 5.1.3 through 5.1.6

See information in 5.1.3 through 5.1.6

5.1.3 Non-visual access

Heading cell – no response required

5.1.3.1 Audio output of visual information

Not Applicable

The product does not have closed functionality.

5.1.3.2 Auditory output delivery including speech

Not Applicable

The product does not have closed functionality.

5.1.3.3 Auditory output correlation

Not Applicable

The product does not have closed functionality.

5.1.3.4 Speech output user control

Not Applicable

The product does not have closed functionality.

5.1.3.5 Speech output automatic interruption

Not Applicable

The product does not have closed functionality.

5.1.3.6 Speech output for non-text content

Not Applicable

The product does not have closed functionality.

5.1.3.7 Speech output for video information

Not Applicable

The product does not have closed functionality.

5.1.3.8 Masked entry

Not Applicable

The product does not have closed functionality.

5.1.3.9 Private access to personal data

Not Applicable

The product does not have closed functionality.

5.1.3.10 Non-interfering audio output

Not Applicable

The product does not have closed functionality.

5.1.3.11 Private listening volume

Not Applicable

The product does not have closed functionality.

5.1.3.12 Speaker volume

Not Applicable

The product does not have closed functionality.

5.1.3.13 Volume reset

Not Applicable

The product does not have closed functionality.

5.1.3.14 Spoken languages

Not Applicable

The product does not have closed functionality.

5.1.3.15 Non-visual error identification

Not Applicable

The product does not have closed functionality.

5.1.3.16 Receipts, tickets, and transactional outputs

Not Applicable

The product does not have closed functionality.

5.1.4 Functionality closed to text enlargement

Not Applicable

The product does not have closed functionality.

5.1.5 Visual output for auditory information

Not Applicable

The product does not have closed functionality.

5.1.6 Operation without keyboard interface

Heading cell – no response required

5.1.6.1 Closed functionality

See 5.1.3.1 through 5.1.3.16

See information in 5.1.3.1 through 5.1.3.16

5.1.6.2 Input focus

Not Applicable

The product does not have closed functionality.

5.1.7 Access without speech

Not Applicable

The product does not have closed functionality.

5.2 Activation of accessibility features

Not Applicable

The product does not have specific documented accessibility features.

5.3 Biometrics

Not Applicable

Biometrics are not used to access or use the website.

5.4 Preservation of accessibility information during conversion

Not Applicable

The product does not convert content.

5.5 Operable parts

Heading cell – no response required

5.5.1 Means of operation

Not Applicable

The product has only non-mechanical operable parts, such as on-screen buttons, which do not require grasping, pinching, or twisting of the wrist to operate.

5.5.2 Operable parts discernibility

Partially Supports

The product has only non-mechanical operable parts, such as on-screen buttons. Most operable parts have an accessible name which enables them to be discernible without user vision. Exceptions are noted in 1.3.1 Info and Relationships, 2.4.6 Headings and Labels and 4.1.2 Name, Role, Value.

5.6 Locking or toggle controls

Heading cell – no response required

5.6.1 Tactile or auditory status

Not Applicable

Tactile or auditory status is not included in the product.

5.6.2 Visual status

Supports

The visual status of controls is discernible in the product.

5.7 Key repeat

Not Applicable

Key repeat functionality is not found in the product.

5.8 Double-strike key acceptance

Not Applicable

Double -strike key acceptance is not found in the product.

5.9 Simultaneous user actions

Not Applicable

The product does not require simultaneous user actions to achieve any functionality.

Chapter 6: ICT with Two-Way Voice Communication

Notes: Not Applicable

Chapter 7: ICT with Video Capabilities

Notes: Not Applicable

Chapter 8: Hardware

Notes: The ICT covered by this report is not hardware. As such, the requirements of this chapter do not apply.

Chapter 9: Web (see WCAG 2.1 section)

Notes:

Chapter 10: Non-Web Documents

Notes: Not Applicable

Chapter 11: Software

Notes: Not Applicable

Chapter 12: Documentation and Support Services

Notes:

Criteria

Conformance Level

Remarks and Explanations

12.1 Product documentation

Heading cell – no response required

12.1.1 Accessibility and compatibility features

Not Applicable

There are no accessibility and compatibility feature present to be documented.

12.1.2 Accessible documentation

See WCAG 2.1 section

See information in WCAG 2.1 section

12.2 Support Services

Heading cell – no response required

12.2.2 Information on accessibility and compatibility features

Not Applicable

Information on accessibility and compatibility features are not provided.

12.2.3 Effective communication

Support

The web pages contain effective communication, and the effective communication support for the individuals with disabilities.

12.2.4 Accessible documentation

See WCAG 2.1 section

See information in WCAG 2.1 section

Chapter 13: ICT Providing Relay or Emergency Service Access

Notes: Not Applicable

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