Questions? We’ve got answers.
Everything you need to know about Adobe MAX in one place.
What is Adobe MAX?
The world’s leading creative conference. Whether you’re a designer, illustrator, photographer, social media content creator, video pro, or want to know more about 3D and generative AI tools, join us online. Learn new skills, be inspired by sessions and labs, keynotes, Sneaks, and more.
Is on-demand content available?
Most online sessions will be available on demand after they premiere. Select in-person sessions will be available on demand within two weeks of the event. On-demand content will be available at no cost for all registered attendees to watch over the next two years. Note: labs and photowalks will not be available on demand.
When and where is MAX 2026?
- The in-person event will be held in Miami at the Miami Beach Convention Center.
- November 8–9, 2026: Preconference
- November 10–12, 2026: Conference
- The online event will take place November 10–11
What is the difference between the various session types offered?
- Keynotes: A look at the latest industry trends and newest tools for digital marketers.
- Sneaks: A sneak peek at the latest innovations we’re exploring in Adobe Labs.
- Luminaries: In person and online. Hear from creative luminary speakers. 60 minutes.
- Creativity Super Sessions: In person and online. Demos and inspiring conversations with experts. 60 minutes.
- Online Sessions: 15-to-30-minute presentations, available on demand after they premiere.
- Online Adobe Live sessions (First Takes and Meet the Speaker): 30-60 minutes. View live-streamed content from the Adobe Live team. Meet the MAX speakers and get deep dives into new product announcements.
- In-person sessions on-demand: Up to 60-minute screen capture and audio recordings of in person sessions.
What are the session tracks?
- 3D
- Branding
- Creativity and Marketing in Business
- Creator
- Education
- Graphic Design and Illustration
- Photography
- Social Media and Marketing
- Video, Audio, and Motion
What does my experience level need to be for sessions?
Sessions range from beginner to advanced. We recommend attendees have a solid knowledge and proficiency of Adobe Creative Cloud tools and services.
To help select sessions that are appropriate for your skill level, MAX technical levels are defined as follows:
- Beginner: This product or topic is either new to you or you’d like to brush up and focus on basic and essential skills, techniques, and industry standards.
- Intermediate: Take your skills to the next level with content geared toward refining and expanding your mastery of basic skills of the featured product.
- Advanced: You live in this featured product every day and consider yourself an expert of its tools. These sessions will provide the latest and most advanced techniques to enhance your workflow.
Where can I find MAX speakers?
Visit the Speakers page to learn more about our 2025 in-person and online speakers.
Filter by craft, track, product, event, type, and region.
How do I find my individual session schedule?
Log in to the attendee dashboard with the Adobe ID and password you used when you registered.
Scroll to the Sessions section to view any sessions you have scheduled and favorited.
How do I watch sessions?
From the Sessions page:
- View sessions by clicking on the session card.
- Once you’re on the session page, click the play button on the banner image to start the recording.
- Select sessions recorded at MAX are available for on-demand viewing after the event. These sessions will be available to watch by the end of October or sooner.
From the Speakers list:
- Review the speakers list or search and filter for a specific speaker.
- Click on the speaker card to view their profile. Here you can find a complete list of their sessions online and select the ones you’d like to watch.
Will I get copies of the presentations and materials?
PDFs of session presentations will be available for download from the individual session pages.
- Attendees must be registered and logged in to download or access session presentations and files.
- Some of our speakers are bound by copyright or licensing agreements and therefore do not permit us to make their materials available for download.
- Note: in-person session and lab materials are not available to MAX Online attendees.
How long will sessions be available online?
Most MAX sessions will be available for two years after the event.
What is the difference between the MAX Marketplace and Adobe Store?
The Adobe Store is the place where you can shop Adobe branded gear, limited-edition MAX branded items, and limited-edition artist collaborations. The in-person and online MAX Marketplace includes 300 unique shops that feature items from Adobe’s creative community.
What days will the shops open?
The Adobe Store and MAX Marketplace shops will be open during and after the event.
Do I need to be signed in to MAX to purchase or access the Adobe Store or any of the Marketplace shops?
No, you do not need to be signed in to shop.
Is there a single buying experience?
No. The Adobe Store is operated by Adobe, and the MAX Marketplace is made up of a variety of retailers that are not affiliated with Adobe. Each shop is independently operated and has its own inventory and point of sale. They each have their own customer service and shipping and return policies.
Can I still purchase items from the Adobe Store or from the MAX Marketplace after the event?
Adobe Store
What is the Adobe Store?
Visit the Adobe Store to shop our all-new collection of gear and find your new faves to celebrate creativity all year long, including Adobe branded gear, limited-edition MAX branded items, and limited-edition artist collaborations.
Do I need to be signed in to MAX to purchase or access the Adobe Store?
No, you do not need to be signed in to shop in the Adobe Store.
Do I need to set up an account to place an order?
No, you can check out as a guest if you prefer. But setting up an account will make future orders easier as it will retain your order history and information.
Can I purchase items from Adobe after the event?
Yes, you can shop the Adobe Store year round but limited-edition MAX items and/or artist collabs may not be available.
How do I pay for merchandise?
The Adobe Store accepts payments via credit card.
Are the items taxed?
For orders shipping within the United States to states that require out of state online sales tax, orders will be taxed at the recipient’s state tax rate. There is no additional sales tax added for international orders.
How will I receive my receipt?
Immediately upon placing your order, you will receive an email confirmation with the order details. If you don't, please check your spam folder before contacting SV.CustomerService1@halo.com or call +1.408.955.1750.
When will I receive confirmation of my order?
Immediately upon placing your order, you will receive email confirmation with the order details.
How do I find out the status of my order and tracking information?
If you created an account, the status of your order can be viewed online under Account. Shipment confirmations with tracking information are sent via email at the end of the business day your order was shipped.
What if I need to provide special handling or delivery instructions?
Please contact SV.CustomerService1@halo.com for special handling or delivery instructions before placing your order.
How are orders shipped?
During checkout you’ll be able to choose between UPS options based on delivery times. Small orders within the U.S. will also have a USPS shipping option.
What countries do you ship to?
The Adobe Store ships to the following countries: Armenia, Australia, Austria, Bahamas, Belgium, Canada, Chile, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States.
When will my order ship?
Orders placed during Adobe MAX generally ship within 2 business days.
How do I request a refund or exchange?
To contact Customer Service email SV.CustomerService1@halo.com or call +1.408.955.1750. Please have your order number ready to reference when contacting Customer Service.
Domestic Returns: Item(s) may be eligible for return within 60 days from the day the order was placed. Please contact Customer Service to determine next steps and to request a pre-paid UPS return label if item(s) are being returned. Refund or exchange requests will begin processing once we receive the returned item(s). Processing time is typically 7-10 business days. It may take longer than normal to process during peak times (holidays, sales, special events, etc.).
International Returns: Item(s) can be returned at the customer’s expense within 60 days from the day order was placed and will receive credit back on the account used at checkout. The customer is responsible for all return expenses, including shipping, duties, and taxes, unless the item(s) arrived damaged or defective (see below). Please contact Customer Service for next steps. We do not offer exchanges for international orders.
Damaged/Defective Items: To report and resolve a claim for damaged or defective items (applies to both domestic and international orders) please contact HALO Customer Service. Keep the merchandise and original packaging and contact us within 5 days of receiving item(s)- after 5 days, carriers no longer accept claims. If you wait beyond this period to inform us, we cannot be held responsible for damages or incorrect shipments, and you may not receive credit or a replacement.
How do I change the shipping address for my order?
If the order has not shipped, please call us at +1.408.955.1750 or email us at SV.CustomerService1@halo.com. Please reference your order number when you call or email.
How do I cancel my order?
Please contact HALO Customer Service at SV.CustomerService1@halo.com or +1.408.955.1750 before 2pm Pacific Time on the business day your order is scheduled to be shipped.
When will my order be delivered?
Orders ship from San Jose, CA, with the following ESTIMATED timelines:
- UPS 3-Day Select = 3 business days after ship date
- UPS 2-Day Air = 2 business days after ship date
- UPS Next Day Air = next business day after ship date
- UPS Ground = 1-5 business days after ship date, depending on proximity to San Jose, CA
- USPS = 1-7 business days after ship date, depending on proximity to San Jose, CA
Please note: International delivery times will vary depending on the country delivered to, customs clearance, and any unforeseen delivery issues. All taxes and duties have been added into your order total.
MAX Marketplace
What is the exchange and return policy?
The Marketplace shops will provide their exchange and return policies on their website. Adobe is not responsible for independent shops or merchandise.
Are the items taxed?
Each shop site will provide information related to taxes according to their local laws.
How will I receive my receipt?
Any communication or orders will be between you and the shop directly. Adobe will not have access to your orders or information about any transactions.
How long will it take to receive my order?
Shipments may vary with each store.
Who do I contact if I have a question about my order?
Each store on the MAX Marketplace operates independently. Please refer to each store’s page for their customer support resource and information on shipping, exchange, and return policies. Adobe is not responsible for the shops and does not have access to any information related to your order or the merchandise offered on the shops.
How can I learn more about sponsors?
Learn more about any of our sponsors by visiting the MAX sponsors page and clicking on a sponsor’s logo. Our sponsors offer amazing products and services for the creative industry.
Who do I contact about becoming a MAX 2026 sponsor?
There will be unique sponsorship options available for 2026. Complete the form on the Become a sponsor page and a sponsorship sales rep will reach out to you.
What is Adobe’s accessibility commitment?
Adobe welcomes the participation of individuals with disabilities and will make every effort to provide reasonable accommodations to enable equitable participation at Adobe MAX in-person and online.
Will sessions have closed captions?
Sessions will have closed captioning available in English only.
What are the browser requirements to view the event?
Adobe MAX is compatible with the following browsers:
- Chrome for Android 34+
- Chrome for Desktop 34+
- Firefox for Android 41+
- Firefox for Desktop 42+
- Edge for Windows 10+
- Opera for Desktop
- Vivaldi for Desktop
- Safari for Mac
- Safari for iOS
How do I stay current on MAX developments?
If you’re not already a member of the MAX mailing list, sign up at the bottom of this page. Check out the MAX blog for all the latest updates.
How can I connect with our community on social?
- Use the #AdobeMAX hashtag when posting. Follow the MAX and Adobe social channels at:
- Adobe Creative Cloud YouTube channel
- Adobe Creative Cloud Instagram
- Adobe TikTok
- Adobe Creative Cloud LinkedIn Channel
- Adobe Discord
- Adobe MAX Facebook
Where can I download the Adobe Creative Cloud apps?
Sign into your Creative Cloud account, locate the product app you want to download, and click Install. If you do not have a Creative Cloud account, create one for free. For help with download or install issues, check out our helpx page or ask the community.
Where can I find more info about new features in Creative Cloud apps?
Learn about the latest updates to the Creative Cloud app in the what's new summary or join the discussions in the Adobe Support Community.
Will I get a Certificate of Attendance?
Yes, Online attendees will receive a Certificate of Participation following MAX. Online attendees must view sessions completely in order for the session to appear on the certificate. This will be available for attendees to download from their Attendee Dashboard through the end of the year.
How do I contact event support?
You may contact us through email.
Where should I send a media inquiry?
Please email your media inquiries to our PR team.
How do I apply to be a session speaker at MAX 2026?
To apply for MAX 2026, please reach out to event support to be added to our interested speakers list. We'll contact you when the speaker application form opens early 2026.