Adobe Accessibility Conformance Report

VPAT® Version 2.0 – October 2017

Product Information

Name of Product/Version: Creative Cloud Desktop App

Product Description: The Creative Cloud Desktop App is used to install, update, and launch the desktop apps; to manage a Creative Cloud account, manage and share assets stored in Creative Cloud; to download fonts from Adobe Typekit or high-quality royalty-free assets right within the app; and to showcase and discover creative work on Behance.

Date: December 2017

Contact information: access@adobe.com

Notes: The information contained in this report applies to the product itself. Information about product help and support documentation related to 602.3 (Support Docs) for Section 508 as published in 2017 is located at: http://www.adobe.com/accessibility/compliance.html.

Evaluation Methods Used: Testing Adobe Creative Cloud Desktop App involved extensive use of leading assistive technologies such as screen readers, screen magnifiers, and speech recognition software, as well exclusive use of the keyboard. Native platform accessibility features were also used to assist with testing. These were supplemented with techniques such as manual inspection of Accessibility API output.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standards/guidelines:

Standard/Guideline Included In Report

Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/

Level A - Yes
Level AA - Yes
Level AAA - No

Section 508 as published in 2017, at http://www.Section508.gov

Yes

EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, at http://mandate376.standards.eu/standard

Yes

Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Supports with Exceptions: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report

Sections 1 and 2 also document conformance with:

  • EN 301 549:  Chapter 9 - Web, Chapter 10 - Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed functionality), and Section 11.2.2 - Non-Web Software (closed functionality).
  • Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Section 1: Success Criteria, Level A

Notes:

Guideline 1.1 Text Alternatives:
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
Criteria Conformance Level Remarks and Explanations

1.1.1 Non-text Content (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.1 (Web)
  • 10.2.1 (non-web document)
  • 11.2.1.1 (Software)
  • 11.2.2.1 (Closed Functionality Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Does Not Support

Software: Most elements and graphics do not provide or expose their accessible names, roles, or states in ways that can be identified by assistive technology, such as screen readers. This includes graphical buttons, page tabs, links, menus, and meaningful static images.

Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
Criteria Conformance Level Remarks and Explanations

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.2 (Web)
  • 10.2.2 (non-web document)
  • 11.2.1.2 (Software)
  • 11.2.2.2.1 and 11.2.2.2.2 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not provide prerecorded audio-only or video-only content.

1.2.2 Captions (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.3 (Web)
  • 10.2.3 (non-web document)
  • 11.2.1.3 (Software)
  • 11.2.2.3 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not provide prerecorded media that requires captions.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.4 (Web)
  • 10.2.4 (non-web document)
  • 11.2.1.4 (Software)
  • 11.2.2.4 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not provide prerecorded media that requires audio description.

Guideline 1.3 Adaptable:
Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
Criteria Conformance Level Remarks and Explanations

1.3.1 Info and Relationships (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.7 (Web)
  • 10.2.7 (non-web document)
  • 11.2.1.7 (Software)
  • 11.2.2.7 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Does Not Support

Software: The product does not provide accessible names, roles, or states for most of the product’s elements and graphics; however, some standard form controls contain Information, structure, and relationships that are conveyed programmatically.

1.3.2 Meaningful Sequence (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.8 (Web)
  • 10.2.8 (non-web document)
  • 11.2.1.8 (Software)
  • 11.2.2.8 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Does Not Support

Software: Text and other static content is not exposed in a manner that is recognized by assistive technologies, such as screen readers. As a result, the reading order of the product’s screens cannot be determined.

1.3.3 Sensory Characteristics (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.9 (Web)
  • 10.2.9 (non-web document)
  • 11.2.1.9 (Software)
  • 11.2.2.9 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

 

Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
Criteria Conformance Level Remarks and Explanations

1.4.1 Use of Color (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.10 (Web)
  • 10.2.10 (non-web document)
  • 11.2.1.10 (Software)
  • 11.2.2.10 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Most uses of color in the product either do not convey specific meaning or have redundant indicators; however, some content, such as the currently selected tab, provide a visual indication of state, but have no textual equivalent.

1.4.2 Audio Control (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.11 (Web)
  • 10.2.11 (non-web document)
  • 11.2.1.11 (Software)
  • 11.2.2.11 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not include audio.

Guideline 2.1 Keyboard Accessible:
Make all functionality available from a keyboard.
Criteria Conformance Level Remarks and Explanations

2.1.1 Keyboard (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.15 (Web)
  • 10.2.15 (non-web document)
  • 11.2.1.15 (Software)
  • 11.2.2.15 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Does Not Support

Software: The product does not support the operation of critical functionality via keyboard. With the isolated exceptions of screens such as the Sign In and License Limit Reached screens, the product UI does not support the use of the Tab key or other keystrokes to navigate and interact with the product’s active controls. Controls that cannot be given focus cannot be activated, rendering the product all but unusable from the keyboard alone.

2.1.2 No Keyboard Trap (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.16 (Web)
  • 10.2.16 (non-web document)
  • 11.2.1.16 (Software)
  • 11.2.2.16 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: No keyboard traps were detected in the portions of the product whose active elements are keyboard focusable.

Guideline 2.2 Enough Time:
Provide users enough time to read and use content.
Criteria Conformance Level Remarks and Explanations

2.2.1 Timing Adjustable (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.17 (Web)
  • 10.2.17 (non-web document)
  • 11.2.1.17 (Software)
  • 11.2.2.17 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not include time limits.

2.2.2 Pause, Stop, Hide (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.18 (Web)
  • 10.2.18 (non-web document)
  • 11.2.1.18 (Software)
  • 11.2.2.18 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not include elements which move, blink, scroll, or auto-update.

Guideline 2.3 Seizures:
Do not design content in a way that is known to cause seizures.
Criteria Conformance Level Remarks and Explanations

2.3.1 Three Flashes or Below Threshold (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.19 (Web)
  • 10.2.19 (non-web document)
  • 11.2.1.19 (Software)
  • 11.2.2.19 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

 

Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
Criteria Conformance Level Remarks and Explanations

2.4.1 Bypass Blocks (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.20 (Web)
  • 10.2.20 (non-web document) – Does not apply
  • 11.2.1.20 (Software) – Does not apply
  • 11.2.2.20 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Software: Supports

Software: This criterion does not apply to non-web documents.

2.4.2 Page Titled (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.21 (Web)
  • 10.2.21 (non-web document)
  • 11.2.1.21 (Software) - Does not apply
  • 11.2.2.21 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Does Not Support

Software: The main product window has a title that is recognized by assistive technology; however, the product’s many modal dialogs have visible title text that is not recognized by assistive technology.

2.4.3 Focus Order (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.22 (Web)
  • 10.2.22 (non-web document)
  • 11.2.1.22 (Software)
  • 11.2.2.22 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Does Not Support

Software: As mentioned in 2.1.1 Keyboard, nearly all of the product’s screens cannot be navigated using keyboard alone, such as by tabbing. As a result, the focus order cannot be determined.

2.4.4 Link Purpose (In Context) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.23 (Web)
  • 10.2.23 (non-web document)
  • 11.2.1.23 (Software)
  • 11.2.2.23 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

 

Guideline 3.1 Readable:
Make text content readable and understandable.
Criteria Conformance Level Remarks and Explanations

3.1.1 Language of Page (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.27 (Web)
  • 10.2.27 (non-web document)
  • 11.2.1.27 (Software)
  • 11.2.2.27 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: The language is programmatically identified within the product.

Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
Criteria Conformance Level Remarks and Explanations

3.2.1 On Focus (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.29 (Web)
  • 10.2.29 (non-web document)
  • 11.2.1.29 (Software)
  • 11.2.2.29 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

 

3.2.2 On Input (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.30 (Web)
  • 10.2.30 (non-web document)
  • 11.2.1.30 (Software)
  • 11.2.2.30 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

 

Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
Criteria Conformance Level Remarks and Explanations

3.3.1 Error Identification (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.33 (Web)
  • 10.2.33 (non-web document)
  • 11.2.1.33 (Software)
  • 11.2.2.33 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: The product displays an error-type icon when error states occur; however, no textual equivalent for this error icon is provided.

3.3.2 Labels or Instructions (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.34 (Web)
  • 10.2.34 (non-web document)
  • 11.2.1.34 (Software)
  • 11.2.2.34 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: Labels are provided for input fields.

Guideline 4.1 Compatible:
Maximize compatibility with current and future user agents, including assistive technologies.
Criteria Conformance Level Remarks and Explanations

4.1.1 Parsing (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.37 (Web)
  • 10.2.37 (non-web document)
  • 11.2.1.37 (Software)
  • 11.2.2.37 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: The software is not implemented using markup languages.

4.1.2 Name, Role, Value (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.38 (Web)
  • 10.2.38 (non-web document)
  • 11.2.1.38 (Software)
  • 11.2.2.38 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Does Not Support

Software: Most elements and graphics do not provide or expose their accessible names, roles, or values in ways that can be identified by assistive technology, such as screen readers. This includes graphical buttons, page tabs, links, menus, form controls, and meaningful static images.

Section 2: Success Criteria, Level AA

Notes:

Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
Criteria Conformance Level Remarks and Explanations

1.2.4 Captions (Live) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.5 (Web)
  • 10.2.5 (non-web document)
  • 11.2.1.5 (Software)
  • 11.2.2.5 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not provide live media that requires captions.

1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.6 (Web)
  • 10.2.6 (non-web document)
  • 11.2.1.6 (Software)
  • 11.2.2.6 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not provide prerecorded video content that requires audio description.

Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
Criteria Conformance Level Remarks and Explanations

1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.12 (Web)
  • 10.2.12 (non-web document)
  • 11.2.1.12 (Software)
  • 11.2.2.12 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: The product largely provides sufficient contrast; however, some text for both active elements and static content does not provide sufficient contrast.

1.4.4 Resize text (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.13 (Web)
  • 10.2.13 (non-web document)
  • 11.2.1.13 (Software)
  • 11.2.2.13 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Does Not Support

 

1.4.5 Images of Text (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.14 (Web)
  • 10.2.14 (non-web document)
  • 11.2.1.14 (Software)
  • 11.2.2.14 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: The product uses text instead of images of text.

Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
Criteria Conformance Level Remarks and Explanations

2.4.5 Multiple Ways (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.24 (Web)
  • 10.2.24 (non-web document) – Does not apply
  • 11.2.1.24 (Software) – Does not apply
  • 11.2.2.24 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Software: Supports

Software: This criterion does not apply to non-web documents.

2.4.6 Headings and Labels (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.25 (Web)
  • 10.2.25 (non-web document)
  • 11.2.1.25 (Software)
  • 11.2.2.25 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: Headings and labels are descriptive.

2.4.7 Focus Visible (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.26 (Web)
  • 10.2.26 (non-web document)
  • 11.2.1.26 (Software)
  • 11.2.2.26 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: As mentioned in 2.1.1 Keyboard Accessibility, most active elements in the product cannot be given focus from the keyboard alone, in which case it is not possible to discern if they would expose keyboard focus visually. Among those that can be given focus, the majority of controls display focus visibly.

Guideline 3.1 Readable:
Make text content readable and understandable.
Criteria Conformance Level Remarks and Explanations

3.1.2 Language of Parts (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.28 (Web)
  • 10.2.28 (non-web document)
  • 11.2.1.28 (Software) – Does not apply
  • 11.2.2.28 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: Content is only presented in one language at a time.

Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
Criteria Conformance Level Remarks and Explanations

3.2.3 Consistent Navigation (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.31 (Web)
  • 10.2.31 (non-web document) – Does not apply
  • 11.2.1.31 (Software) – Does not apply
  • 11.2.2.31 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Software: Supports

Software: This criterion does not apply to non-web documents.

3.2.4 Consistent Identification (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.32 (Web)
  • 10.2.32 (non-web document) – Does not apply
  • 11.2.1.32 (Software) – Does not apply
  • 11.2.2.32 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Software: Supports

Software: This criterion does not apply to non-web documents.

Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
Criteria Conformance Level Remarks and Explanations

3.3.3 Error Suggestion (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.35 (Web)
  • 10.2.35 (non-web document)
  • 11.2.1.35 (Software)
  • 11.2.2.35 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

 

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.36 (Web)
  • 10.2.36 (non-web document)
  • 11.2.1.36 (Software)
  • 11.2.2.36 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not process legal commitments or financial transactions, or modify user-controllable data.

2017 Section 508 Report

Notes:

Chapter 3: Functional Performance Criteria (FPC)

Notes:

Criteria Conformance Level Remarks and Explanations

302.1 Without Vision

Software: Does Not Support

Software: The product does not support operation without user vision. As noted in 1.1.1 Non-text Content, 2.1.1 Keyboard, and 4.1.2 Name, Role, Value, users without vision are unable to navigate through nearly all of the product UI from the keyboard, and screen readers are unable to identify the content and controls of most of the product UI.

302.2 With Limited Vision

Software: Supports with Exceptions

Software: The product supports the use of screen magnification software. On macOS invert colors and the platform screen magnification are supported; however, the product does not follow key low vision settings within the Windows OS, including High Contrast mode, text resize, and cursor width.

302.3 Without Perception of Color

Software: Supports

Software: The product either does not convey meaning through color or provides redundant visual indicators.

302.4 Without Hearing

Software: Supports

Software: The product does not produce sound or speech, so it is usable by people without hearing.

302.5 With Limited Hearing

Software: Supports

Software: The product does not produce sound or speech, so it is usable by people with limited hearing.

302.6 Without Speech

Software: Supports

Software: The product does not require speech input or control, so it is usable by people without speech.

302.7 With Limited Manipulation

Software: Does Not Support

Software: Users with limited manipulation who use speech recognition or switch control software will have difficulty navigating to controls due to the exceptions noted in 2.1.1 Keyboard and 4.1.2 Name, Role, Value.

302.8 With Limited Reach and Strength

Software: Supports

Software: The product does not require reach or strength, so it is usable by people with limited reach and strength.

302.9 With Limited Language, Cognitive, and Learning Abilities

Software: Supports with Exceptions

Software: Most controls in the product are labeled with on-screen text. However, some controls and static content are rendered solely as icons, with no tooltip or other method to identify each icon’s meaning or purpose textually.

Chapter 4: Hardware

Notes: Not Applicable

Chapter 5: Software

Notes:

501 General

Criteria Conformance Level Remarks and Explanations

501.1 Scope – Incorporation of WCAG 2.0 AA

See WCAG 2.0 section.

See information in the WCAG section

502 Interoperability with Assistive Technology

502.1 General. Software shall interoperate with assistive technology and shall conform to 502.

Criteria Conformance Level Remarks and Explanations

502.2 Documented Accessibility Features

See 502.2.1-502.2.2

 

502.2.1 User Control of Accessibility Features

Not Applicable

The product is not platform software.

502.2.2 No Disruption of Accessibility Features

Supports with Exceptions

The product does not disable or disrupt some activated accessibility features, such as Mouse Keys on any platform, or macOS invert colors; however, the product does not follow some settings within the Windows OS, including High Contrast mode, text resize, and cursor width.

502.3 Accessibility Services

See 502.3.1-502.3.14

 

502.3.1 Object Information

Does Not Support

The product rarely exposes the name, role and state or value of objects to assistive technologies, as noted in 1.3.1 Info and Relationships and 4.1.2 Name, Role, Value.

502.3.2 Modification of Object Information

Does Not Support

States and properties of controls and inputs in the product cannot be set or modified by assistive technologies.

502.3.3 Row, Column, and Headers

Not Applicable

The product does not utilize data tables.

502.3.4 Values

Does Not Support

The product rarely exposes the values and text of controls and inputs to assistive technologies, as noted in 1.3.1 Info and Relationships.

502.3.5 Modification of Values

Does Not Support

Values and text of controls and inputs in the product cannot be set nor modified by assistive technologies.

502.3.6 Label Relationships

Does Not Support

The product UI does not expose label relationships to assistive technologies, as noted in 4.1.2 Name, Role, Value.

502.3.7 Hierarchical Relationships

Does Not Support

As noted in 1.3.1 Info and Relationships, hierarchical relationships between components of the product UI are not programmatically determinable.

502.3.8 Text

Does Not Support

The content of text objects is not programmatically determinable.

502.3.9 Modification of Text

Supports with Exceptions

The product contains very few modifiable controls, but the primary cases of search fields cannot be fully controlled by screen readers.

502.3.10 List of Actions

Supports with Exceptions

The product uses some standard controls, such as some Preferences screens’ combo boxes and the “three vertical dots” context menu, which programmatically list their actions to assistive technologies; however, custom menus, such as the menu for each app in the Apps tab, will not list all actions that can be executed on an object.

502.3.11 Actions on Objects

Does Not Support

Due to the low degree of keyboard accessibility in the product, assistive technology will be prevented from executing available actions on objects.

502.3.12 Focus Cursor

Does Not Support

With the exceptions of the Sign In and License Limit Reached screens, keyboard-only users and assistive technology users are unable to track focus in the product.

502.3.13 Modification of Focus Cursor

Does Not Support

Directly related to 502.3.12 Focus Cursor, keyboard-only users and assistive technology users are unable to track focus in the nearly all of the product’s UI.

502.3.14 Event Notification

Does Not Support

Other than a small number of standard controls, the product’s elements do not expose their focus or other properties to assistive technologies.

502.4 Platform Accessibility Features

Not Applicable

The product is not platform software.

503 Applications

503.1 General. Applications shall conform to 503.

Criteria Conformance Level Remarks and Explanations

503.2 User Preferences

Does Not Support

The macOS client supports available user preferences such as invert colors; however, the Windows client does not support user preferences, such as High Contrast mode, text resize, and cursor width.

503.3 Alternative User Interfaces

Not Applicable

The product does not provide alternative user interfaces.

503.4 User Controls for Captions and Audio Description

See 503.4.1-503.4.2

 

503.4.1 Caption Controls

Not Applicable

The product does not have any pre-recorded video content.

503.4.2 Audio Description Controls

Not Applicable

The product does not have any pre-recorded video content.

504 Authoring Tools

504.1 General. Where an application is an authoring tool, the application shall conform to 504 to the extent that information required for accessibility is supported by the destination format.

Criteria Conformance Level Remarks and Explanations

504.2 Content Creation or Editing  (if not authoring tool, enter “not applicable”)

See WCAG 2.0 section

See information in WCAG section

504.2.1 Preservation of Information Provided for Accessibility in Format Conversion

Not Applicable

The product does not perform format conversion.

504.2.2 PDF Export

Not Applicable

The product does not export PDF files.

504.3 Prompts

Not Applicable

The product usage does not involve content authoring and has no need to prompt authors.

504.4 Templates

Not Applicable

The product does not create templates.

Chapter 6: Support Documentation and Services

Notes: Conformance information for Support Documentation and Services is available in the Adobe Accessibility Conformance Report for HelpX documentation.

EN 301 549 Report

Notes:

Chapter 4: 4.2 Functional Performance Statements (FPS)

Notes:

Criteria Conformance Level Remarks and Explanations

4.2.1 Usage without vision

Software: Does Not Support

Software: The product does not support operation without user vision. As noted in 1.1.1 Non-text Content, 2.1.1 Keyboard, and 4.1.2 Name, Role, Value, users without vision are unable to navigate through nearly all of the product UI from the keyboard, and screen readers are unable to identify the content and controls of most of the product UI.

4.2.2 Usage with limited vision

Software: Supports with Exceptions

Software: The product supports the use of screen magnification software. On macOS invert colors and the platform screen magnification are supported; however, the product does not follow key low vision settings within the Windows OS, including High Contrast mode, text resize, and cursor width.

4.2.3 Usage without perception of colour

Software: Supports

Software: The product either does not convey meaning through color or provides redundant visual indicators.

4.2.4 Usage without hearing

Software: Supports

Software: The product does not produce sound or speech, so it is usable by people without hearing.

4.2.5 Usage with limited hearing

Software: Supports

Software: The product does not produce sound or speech, so it is usable by people with limited hearing.

4.2.6 Usage without vocal capability

Software: Supports

Software: The product does not require speech input or control, so it is usable by people without speech.

4.2.7 Usage with limited manipulation or strength

Software: Does Not Support

Software: Users with limited manipulation who use speech recognition software will have difficulty navigating to controls due to the exceptions noted in 2.1.1 Keyboard and 4.1.2 Name, Role, Value. The product does not require strength to use.

4.2.8 Usage with limited reach

Software: Supports

Software: The product does not require reach to use.

4.2.9 Minimize photosensitive seizure

Software: Supports

Software: The product does not include flashing content.

4.2.10 Usage with limited cognition

Software: Supports with Exceptions

Software: Most controls in the product are labeled with on-screen text. However, some controls and static content are rendered solely as icons, with no tooltip or other method to identify each icon’s meaning or purpose textually.

4.2.11 Privacy

Software: Supports

Software: The product does not ask for legal, financial, or personal data.

Chapter 5: Generic Requirements

Notes:

Criteria Conformance Level Remarks and Explanations

5.1 Closed Functionality

Not Applicable

5.1.2.2-5.1.6.2 are not applicable for this product.

5.2 Activation of accessibility features

Not Applicable

The product does not have specific documented accessibility features, relying instead on platform accessibility features.

5.3 Biometrics

Not Applicable

The product does not rely on biological characteristics.

5.4 Preservation of accessibility information during conversion

Not Applicable

The product does not perform document conversions.

5.5.1 Means of operation

Not Applicable

The product does not have operable parts.

5.5.2 Operable parts discernibility

Not Applicable

The product does not have operable parts.

5.6.1 Tactile or auditory status

Not Applicable

The product does not have locking or toggle controls.

5.6.2 Visual status

Not Applicable

The product does not have locking or toggle controls.

5.7 Key repeat

Not Applicable

The product relies on platform software to supply key repeat functionality.

5.8 Double-strike key acceptance

Not Applicable

The product does not, by itself, supply a keyboard or keypad.

5.9 Simultaneous user actions

Supports

The product supports the Windows 7 and macOS Sticky Keys feature that allows users who cannot press keys that need to be pressed simultaneously to activate the same features when keys are pressed individually.

Chapter 6: ICT with Two-Way Voice Communication

Notes: Not Applicable

Chapter 7: ICT with Video Capabilities

Notes: Not Applicable

Chapter 8: Hardware

Notes: Not Applicable

Chapter 9: Web

Notes: See WCAG 2.0 section.

Chapter 10: Non-web Documents

Notes: Not Applicable

Chapter 11: Software

Notes:

Criteria Conformance Level Remarks and Explanations

11.2.1 Software success criteria (excluding closed functionality)

See WCAG 2.0 section

See information in WCAG section

11.2.2 Software success criteria (closed functionality)

Not Applicable

 

11.3.2.3 Use of accessibility services

Does Not Support

The product does not support platform accessibility services to expose controls to assistive technologies, in most cases.

11.3.2.4 Assistive technology

Not Applicable

The product is not assistive technology.

11.3.2.5 Object information

Does Not Support

As noted in 4.1.2 Name, Role, Value, most controls within the product do not supply appropriate roles or names to assistive technologies.

11.3.2.6 Row, column, and headers

Not Applicable

Data tables are not used in the product.

11.3.2.7 Values

Does Not Support

The product rarely exposes the values and text of controls and inputs to assistive technologies, as noted in 1.3.1 Info and Relationships.

11.3.2.8 Label relationships

Does Not Support

The product UI does not expose label relationships to assistive technologies, as noted in 4.1.2 Name, Role, Value.

11.3.2.9 Parent-child relationships

Does Not Support

As noted in 1.3.1 Info and Relationships, hierarchical relationships between components of the product UI are not programmatically determinable.

11.3.2.10 Text

Does Not Support

The content of text objects is not programmatically determinable.

11.3.2.11 List of available actions

Supports with Exceptions

The product uses some standard controls, such as some Preferences screens’ combo boxes and the “three vertical dots” context menu, which programmatically list their actions to assistive technologies; however, custom menus, such as the menu for each app in the Apps tab, will not list all actions that can be executed on an object.

11.3.2.12 Execution of available actions

Does Not Support

Due to the low degree of keyboard accessibility in the product, keyboard-only users, screen reader users, and other assistive technology users are unable to gain focus on nearly any active elements, effectively preventing activation.

11.3.2.13 Tracking of focus and selection attributes

Does Not Support

With the exceptions of the Sign In and License Limit Reached screens, keyboard-only users and assistive technology users are unable to track focus in the product.

11.3.2.14 Modification of focus and selection attributes

Does Not Support

Directly related to 11.3.2.13 Tracking of focus and selection attributes , keyboard-only users and assistive technology users are unable to track focus in the nearly all of the product’s UI.

11.3.2.15 Change notification

Does Not Support

Other than a small number of standard controls, the product’s elements do not expose their focus or other properties to assistive technologies.

11.3.2.16 Modifications of states and properties

Does Not Support

States and properties of controls and inputs in the product cannot be set or modified by assistive technologies.

11.3.2.17 Modifications of values and text

Supports with Exceptions

The product contains very few modifiable controls, and the primary examples, search fields, cannot be fully controlled by assistive technologies.

11.4.1 User control of accessibility features

Not Applicable

The product is not platform software.

11.4.2 No disruption of accessibility features

Supports with Exceptions

The product does not disable or disrupt some activated accessibility features, such as Mouse Keys on any platform, or macOS invert colors; however, the product does not follow some settings within the Windows OS, including High Contrast mode, text resize, and cursor width.

11.5 User preferences

Does Not Support

The macOS client supports available user preferences such as invert colors; however, the Windows client does not support user preferences, such as High Contrast mode, text resize, and cursor width.

11.6.2 Accessible content creation (if not authoring tool, enter “not applicable”)

Not Applicable

The product usage does not involve content authoring.

11.6.3 Preservation of accessibility information in transformations

Not Applicable

The product usage does not perform transformations.

11.6.4 Repair assistance

Not Applicable

The product usage does not perform repairs.

11.6.5 Templates

Not Applicable

The product usage does not create templates.

Chapter 12: Documentation and Support Services

Notes: Conformance information for Documentation and Support Services is available in the Adobe Accessibility Conformance Report for HelpX documentation.

Chapter 13: ICT Providing Relay or Emergency Service Access

Notes: Not Applicable