Adobe Transparency Center

Our Policies and Process

Every request we receive is carefully reviewed by the Adobe Trust & Safety team to ensure law enforcement is entitled to the data they seek with the type of process they have obtained.

Notice: Our law enforcement policy includes providing advanced notice to the targets of a legal request unless legally prohibited from doing so by a nondisclosure order. When we can’t provide advanced notice because of a time-limited nondisclosure order, we provide notice to the user whose information was disclosed when the nondisclosure provision expires. Ultimately, we provide notice for all requests.

Sometimes, Adobe receives nondisclosure orders that are permanent (i.e., they expressly never expire) or indefinite (i.e., they say they will expire 'on further order of the court'). Permanent or indefinite gag orders are unconstitutional prior restraints on speech, and we challenge them in court.

No Backdoors: Adobe has not built ‘backdoors’ for any government – foreign or domestic – into our products or services. All government requests for user data need to come through the front door (i.e., by serving valid legal process upon the appropriate Adobe legal department). Adobe vigorously opposes legislation in the U.S. and overseas that would in any way weaken the security of our products or our users’ privacy protections.

Enterprise Customer Data: The overwhelming majority of requests to Adobe seek individual user data. In the rare instance where Adobe receives a request targeting disclosure of enterprise customer data, consistent with U.S. Department of Justice policy, Adobe always seeks to redirect the Government to obtain the data directly from the enterprise.

More information on our law enforcement response policies can be found here.