Accessibility

Subscription Terms

All products

Month-to-month
Service begins as soon as your initial payment is processed. You’ll be charged the rate stated at the time of purchase, every month, until you cancel. Because there’s no annual contract, your rate is subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month’s billing period. Payments for business services such as Behance ProSite or Adobe Talent are non-refundable. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region.

Acrobat products and Document Cloud

Annual contract, paid monthly
Service begins as soon as your initial payment is processed. You’ll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract. If the applicable VAT rate (or other included tax or duty) changes during your one-year term, the tax-inclusive price will adjust accordingly. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region.

Annual contract, prepaid
Service begins as soon as your payment is processed. You’ll be charged the annual rate stated at the time of purchase as one lump sum, plus applicable taxes. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region.

Creative Cloud for Individuals

Annual contract, paid monthly
Service begins as soon as your initial payment is processed. You’ll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract. If the applicable VAT rate (or other included tax or duty) changes during your one-year term, the tax-inclusive price will adjust accordingly. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support.

Annual contract, prepaid
Service begins as soon as your payment is processed. You’ll be charged the annual rate stated at the time of purchase as one lump sum, plus applicable taxes. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support.

Annual contract, direct debit (Japan and Germany)
Service begins as soon as your order is processed. Full payment of the stated annual rate, plus applicable taxes, is due within 30 days of placing your order. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support.

Creative Cloud for teams

Annual contract, paid monthly
Once your order is processed, service begins immediately and you (or the acting Admin) can invite team members and delegate access. You’ll be charged the sum stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract. This sum is based on your initial mix of products and licenses, priced at the rates stated at the time of purchase. If the applicable VAT rate (or other included tax or duty) changes during your one-year term, the tax-inclusive price will adjust accordingly.

Team Admins can purchase additional licenses at any time. Added licenses are priced at the rates available at the time of purchase. All team licenses will co-terminate and renew automatically, on your annual contract renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by contacting Customer Support.

Annual contract, prepaid
Once your order is processed, service begins immediately and you (or the acting Admin) can invite team members and delegate access. You’ll be charged the annual rate stated at the time of purchase as one lump sum, plus applicable taxes.

Team Admins can purchase additional licenses at any time. Added licenses are priced at the rates available at the time of purchase and prorated based on the days remaining in your annual contract. All team licenses will co-terminate and renew automatically, on your annual contract renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. Cancellations can be made any time by contacting Customer Support.

Annual contract, direct debit (Japan and Germany)
Once your order is processed, service begins immediately and you (or the acting Admin) can invite team members and delegate access. Full payment of the stated sum, plus applicable taxes, is due within 30 days of placing your order.

Team Admins can purchase additional licenses at any time. Added licenses are priced at the rates available at the time of purchase and prorated based on the days remaining in your annual contract. All team licenses will co-terminate and renew automatically, on your annual contract renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. Cancellations can be made any time by contacting Customer Support.

Annual contract, purchase order
Once your order is processed, service begins immediately and you (or the acting Admin) can invite team members and delegate access. Full payment of your annual invoice is required within 30 days of the invoice date. Overdue invoices may incur monthly interest fees totaling the lesser amount of 1% per month or the maximum rate permitted by applicable law. Interest fees will continue to amass until your invoice (including applicable interest) is paid in full. You’re responsible for reimbursing our reasonable collection costs, including attorney fees.

Team Admins can purchase additional licenses at any time, but your order may be subject to credit approval. Added licenses are priced at the rates available at the time of purchase and prorated based on the days remaining in your annual contract. Full payment for additional licenses is required within 30 days of the associated invoice date. All team licenses will co-terminate and renew automatically, on your annual contract renewal date, until you cancel. Renewal may be subject to credit approval. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. Cancellations can be made any time by contacting Customer Support.

Resellers
Customers who purchase indirectly through resellers or an Adobe partner should see the VIP program terms.

ADOBE CAPTIVATE, PRESENTER, PRESENTER VIDEO EXPRESS, ROBOHELP, ROBOHELP SERVER, FRAMEMAKER, FRAMEMAKER XML AUTHOR, FRAMEMAKER PUBLISHING SERVER, TECHNICAL COMMUNICATION SUITE & DIRECTOR

Annual contract, paid monthly
Service begins as soon as your initial payment is processed. You’ll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract. If the applicable VAT rate (or other included tax or duty) changes during your one-year term, the tax-inclusive price will adjust accordingly. Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support.

Adobe Stock and Typekit Marketplace

On-demand purchases
On-demand purchases are not refundable. Adobe will store your payment information and you may edit it from the Manage Account page.

Adobe Stock

First Month Free annual contract, paid monthly, with rollover
This offer is for new Adobe Stock customers only and cannot be combined with other offers. This plan entitles you to Standard licenses only. One offer per Adobe Stock customer. Service begins from the moment that you activate this trial period by submitting your payment details. You will not be charged for the first month’s billing cycle. You’ll be charged the rate stated above, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month starting with the second month’s billing cycle for duration of your first annual contract. If the applicable VAT rate (or other included tax or duty) changes during your one-year term, the tax-inclusive price will adjust accordingly. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region. If you cancel during the first month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. After the first year, your contract will renew automatically on your annual renewal date until you cancel and you will be charged the rate stated at the time of purchase every month for the duration of each annual renewal term subject to the cancellation policies above. We’ll always notify you of your renewal, and any change in renewal rates, beforehand. Unused downloads from a monthly allowance of your annual plan accumulate and carry over for up to 12 consecutive billing cycles only if you have renewed the Adobe Stock subscription without letting it lapse and without repacking it with a lesser value subscription. Unused downloads (A) are subject to a cap of a maximum of twelve times your monthly allowance; and (B) automatically expire 12 monthly billing periods after the date when they were first allocated. When your subscription ends, you will forfeit all rights to any unused downloads.

Month-to-month, with rollover
This plan entitles you to Standard licenses only. Service begins as soon as your initial payment is processed. You’ll be charged the rate stated at the time of purchase, every month, until you cancel. Because there’s no annual contract, your rate is subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your initial order, you'll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month's billing period. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region. Unused downloads accumulate and carry over for up to 12 consecutive billing cycles only if you have renewed the Adobe Stock subscription without letting it lapse and without repacking it with a lesser value subscription. Unused downloads (A) are subject to a cap of a maximum of twelve times your monthly allowance; and (B) automatically expire on a rolling basis 12 monthly billing periods after the date when they were first allocated. When your subscription ends, you will forfeit all rights to any unused downloads.

Month-to-month, without rollover
This plan entitles you to Standard licenses only. Service begins as soon as your initial payment is processed. You’ll be charged the rate stated at the time of purchase, every month, until you cancel. Because there’s no annual contract, your rate is subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your initial order, you'll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month's billing period. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region. Unused downloads from a monthly allowance of your annual plan do not carry over to the following month and automatically expire after one billing cycle. When your subscription ends, you will forfeit all rights to any unused downloads.

Annual contract, paid monthly, with rollover
This plan entitles you to Standard licenses only. Service begins as soon as your initial payment is processed. You’ll be charged the rate stated above, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract. If the applicable VAT rate (or other included tax or duty) changes during your one-year term, the tax-inclusive price will adjust accordingly. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Your contract will renew automatically on your annual renewal date until you cancel. We’ll always notify you of your renewal, and any change in renewal rates, beforehand. Unused downloads from a monthly allowance of your annual plan accumulate and carry over for up to 12 consecutive billing cycles only if you have renewed the Adobe Stock subscription without letting it lapse and without repacking it with a lesser value subscription. Unused downloads (A) are subject to a cap of a maximum of twelve times your monthly allowance; and (B) automatically expire on a rolling basis 12 monthly billing periods after the date when they were first allocated. When your subscription ends, you will forfeit all rights to any unused downloads.

Annual contract, paid monthly, without rollover
This plan entitles you to Standard licenses only. Service begins as soon as your initial payment is processed. You’ll be charged the rate stated above, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract. If the applicable VAT rate (or other included tax or duty) changes during your one-year term, the tax-inclusive price will adjust accordingly. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Your contract will renew automatically on your annual renewal date until you cancel. We’ll always notify you of your renewal, and any change in renewal rates, beforehand. Unused downloads from a monthly allowance of your annual plan do not carry over to the following month and automatically expire after one billing cycle. When your subscription ends, you will forfeit all rights to any unused downloads.

Annual contract, prepaid, with rollover
This plan entitles you to Standard licenses only. Service begins as soon as your payment is processed. You’ll be charged the annual rate stated above as one lump sum, plus applicable taxes. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. Your contract will renew automatically on your annual renewal date until you cancel. We’ll always notify you of your renewal, and any change in renewal rates, beforehand. Unused downloads from a monthly allowance of your annual plan accumulate and carry over for up to 12 consecutive billing cycles only if you have renewed the Adobe Stock subscription without letting it lapse and without repacking it with a lesser value subscription. Unused downloads (A) are subject to a cap of a maximum of twelve times your monthly allowance; and (B) automatically expire on a rolling basis 12 monthly billing periods after the date when they were first allocated. When your subscription ends, you will forfeit all rights to any unused downloads.

Annual contract, prepaid, without rollover
This plan entitles you to Standard licenses only. Service begins as soon as your initial payment is processed. You’ll be charged the rate stated above as one lump sum, plus applicable taxes. Cancellations can be made any time by visiting your Manage Account page or by contacting Customer Support in your region. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term. Your contract will renew automatically on your annual renewal date until you cancel. We’ll always notify you of your renewal, and any change in renewal rates, beforehand. Unused downloads from a monthly allowance of your annual plan do not carry over to the following month and automatically expire after one billing cycle. When your subscription ends, you will forfeit all rights to any unused downloads.