Your Adobe account is for you
Adobe accounts can be signed into two computers — but only used by you and only on one computer at a time.
If you’re trying to share your account with someone, they’ll need to purchase their own individual plan. If you need to manage accounts for more than one person, switch to an Adobe teams plan.
Let’s protect your account and help prevent misuse
Reset your password
Protect your account by changing your password and signing out of all active log ins.
Remove devices that aren’t yours
To remain in compliance with Adobe’s account policy, review the devices signed into your account and deactivate any that do not belong to you.
Frequently asked questions
Your account appears to be in use by more than one person. You are being asked to change your password to help protect your Adobe account. An Adobe account can be used by only one person — and not shared.
To change your Adobe account password, visit this page for detailed instructions.
Learn how to set up and use two-step verification as an additional authentication step that makes your sign in experience more secure.
An individual plan allows you to:
- Use Adobe apps on only one device at a time
- Sign in (activate) your account on up to two devices
If you would like to sign in to (activate) Adobe apps on a third device, you’ll need to sign out of (deactivate) another device first. Learn more about using an Adobe app on more than one device.
Follow these steps to manage devices you’re signed into (activated devices) on your Adobe account.
- Sign in to your Adobe account online.
- Go to the drop-down menu below Plans and payment and click Activated devices.
- Sign yourself or someone else out of a device by clicking the Deactivate button next to the name of the device.
When you sign out of (deactivate) a device, the Adobe apps on that device will no longer work and files will stop syncing.
It may take 24-48 hours for you to stop receiving these notifications after you changed your password and signed out of all active log ins.
No. Individual plans are for one person only. You cannot have more than one person share an individual plan. Additional information can be found in the Adobe General Terms of Use, 3. Use of Services and Software.
In most circumstances, individuals can switch from an individual to a team plan but there are some exceptions. Team plans are for multiple people. However, each team member requires a licence (that can easily be managed in the Admin Console). Read the requirements to upgrade from an individual to a team plan.
Learn more about how to sign out of an Adobe app or account.
Need additional help?
Call Adobe Support at 866-493-4991 or start a chat