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Letzte Überarbeitung: 15. April 2024

 

Adobe-Konzerngesellschaften  

 

Bezeichnung
Erbrachte Dienstleistung
Standort

Adobe Inc.

Hosting and Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

United States

Adobe Systems Canada, Inc.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Canada

Adobe Systems India Pvt. Ltd.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

India

Adobe Systems Belgium BV

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Belgium

Adobe Systems s.r.o.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Czech Republic

Adobe Systems Danmark ApS

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Denmark

Adobe Systems France SAS

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

France

Adobe Systems Engineering GmbH

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Germany

Adobe Systems GmbH

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Germany

Adobe Systems Italia Srl.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Italy

Adobe Systems Benelux BV

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Netherlands

Adobe Systems Norge AS

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Norway

Adobe Systems Romania SRL

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Romania

Adobe Systems Iberica, S.L.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Spain

Adobe Systems Nordic AB

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Sweden

Adobe Research Schweiz AG

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Switzerland

Adobe Systems Schweiz GmbH

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Switzerland

Adobe Systems Europe Limited

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Ireland

Adobe Development ARM, LLC

Support Services for Adobe Workfront

Armenia

Adobe Systems Pty Ltd.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Australia

Adobe KK

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Japan

Frame.io

Support Services for Frame.io

United States

Marketo, Inc.

Marketing & Campaign Management for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

United States

Marketo EMEA Ltd.

Marketing & Campaign Management for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

United Kingdom

Magento Commerce International Limited

Support Services for Magento

Ireland

Workfront Inc.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

United States

Workfront Ltd.

Support Services for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

United Kingdom

 

Unter-Auftragsverarbeiter, die die Bereitstellung von Adobe-Produkten und ‑Services unterstützen

 

Name des Unternehmens
Erbrachte Dienstleistung
Adobe-Produkt/-Service
Erster Datenverarbeitungsstandort
Dauer der Verarbeitung
Technische und organisatorische Maßnahmen

Akamai Technologies, Inc.

Content Delivery Network (CDN)

Adobe Dynamic Media Classic and Adobe Experience Manager Dynamic Media

US, EU & India

Duration of Contract

Amazon Web Cloud Services, Inc.

Hosting services

Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

EU and US

Duration of Contract

Appcues, Inc.

User Onboarding guidance

Adobe Frame

US

Duration of Contract

Box, Inc.

FTP service for data migration and bulk import

Adobe Captivate Prime

EU, US

Duration of Contract

Branch.io

Hyperlink Services

Adobe Analytics
Adobe Experience Platform

US

Duration of Contract

Brightcove Inc.

Video hosting services

Adobe Creative Cloud

EU, US

Duration of Contract

Cloudflare, Inc.

Content Delivery

Adobe Marketo Engage

US

Duration of Contract

Crowdstrike Holdings, Inc.

Endpoint threat detection

Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

US

Duration of Contract

Datadog Inc.

Logging and Realtime User Monitoring (RUM)

Adobe Workfront

US

Duration of Contract

Encoding.com (Telestream Inc.)

Provides storage for customer video assets and processing using encoding.com APIs

Adobe Dynamic Media Classic and Adobe Experience Manager Dynamic Media

US

Duration of Contract

ExaVault, LLC

FTP service for data migration and bulk import

Adobe Captivate Prime

US

Duration of Contract

Fastly, Inc.

Content Delivery Network (CDN)

Adobe Experience Manager as a Cloud Service, Advertising Cloud, and Adobe Commerce Pro

EU, UK & US

Duration of Contract

Gainsight, Inc.

Analytics service

Adobe Experience Manager as a Cloud Service and Managed Services

EU, US, India, Israel

Duration of Contract

Google Cloud Platform (a.k.a Alphabet Inc)

Cloud hosting services

Adobe Marketo Engage

EU & US

Duration of Contract

IBM, Inc.

Order management

Adobe Commerce

US

Duration of Contract

Hoodoo Digital, LLC (a.k.a Rightpoint, a Genpact Company- Genpact Limited)

Platform connection services

Adobe Workfront

Adobe AEM

US

Duration of Contract

Intercom, Inc.

In-app messaging platform
 

Adobe Commerce, Adobe Frame, ContentCal

EU & US

Duration of Contract

LexisNexis Risk Solutions Group (LexisNexis Risk Solutions FL Inc)

ID verification and authentication services for US users

Acrobat Sign

US

Duration of Contract

MapBox Inc.

Map Tile Service

Adobe Analytics

US

Duration of Contract

Microsoft Azure (a.k.a. Microsoft Corporation)

Cloud computing and hosting services

OpenAI Service for AI-related services

Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

Adobe Experience Manager

EU & US

EU & US

Duration of Contract

Duration of Contract

Mitek Systems, Inc.

ID Authentication in e-signature workflows

Acrobat Sign

EU, US

Duration of Contract

Mitto, AG

Multi-factor authentication and invitations

Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

EU, US, Serbia

Duration of Contract

MongoDB, Inc.

Managed Database Services

Adobe Experience Platform

Adobe Analytics

Adobe Workfront

US

Duration of Contract

Okta, Inc.

Multi-factor authentication

Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

EU, US

Duration of Contract

Pendo.io (Pendo.io, Inc.)

Analytics

Advertising Cloud, Adobe Workfront

US

Duration of Contract

Periscope Data (Sisense, Inc.)

Data visualization services

Adobe Marketo Engage

US

Duration of Contract

Platform.sh (Platform.sh SAS)

Web hosting services and infrastructure support

Adobe Commerce

EU

Duration of Contract

Plivo, Inc.

Communication services (SMS API)

Adobe Analytics

US

Duration of Contract

SendGrid, Inc.

Email distribution platform services

Adobe Marketo Engage Adobe Commerce Pro

US

Duration of Contract

Snowflake Computing Inc.

Database Storage Services, Virtual Warehouse Service

Campaign Managed Cloud Services

Marketo Engage

Audience Manager

Advertising Cloud

Adobe Workfront

EU, US

Duration of Contract

Speechmatics (Cantab Research Limited)

Speech recognition and transcription

Adobe Premiere Pro

EU, US

Duration of Contract

Splunk, Inc.

Logging service

Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud)

US

Duration of Contract

Stream (Getstream.io, Stream.io, Inc)

Chat service 

Behance

US

Duration of Contract

Telesign Corporation

Multi-factor authentication and invitations

Acrobat Sign,

Behance

EU, UK, US, Serbia

Duration of Contract

Twilio, Inc.

Multi-factor authentication

Adobe Frame

US, UK and EU

Duration of Contract

 

Unter-Auftragsverarbeiter, die Supportservices erbringen

 

Name des Unternehmens
Erbrachte Dienstleistung
Standort der Anbieterdatenverarbeitung
Dauer der Verarbeitung
Technische und organisatorische Maßnahmen

Amazon Connect (Amazon Web Cloud Services, Inc.)

Customer Care support platform (phone and chat support)

US

Duration of Contract

Genesys Telecommunications Laboratories, Inc.

Customer Care support platform

EU

Duration of Contract

Khoros, LLC

Community platform for community based support

US

Duration of Contract

Teleperformance SE

Customer Care support services

EU, US, India

Duration of Contract

Zendesk, Inc.

Customer Care support services

EU, US

Duration of Contract

Salesforce, Inc.

Supporting Ticket Platform

US

Duration of Contract

Microsoft Dynamics (Microsoft Corporation)

Supporting Ticket Platform

US

Duration of Contract

Concentrix Corporation

Customer Care support (Creative Cloud and General Document Cloud)

US, India, EU

Duration of Contract

Merkle, Inc.

Customer Care support (Experience Cloud)

India, US

Duration of Contract

 

Weitere Konzerngesellschaften und Unter-Auftragsverarbeiter, die die Region Asien-Pazifik unterstützen

 

Affiliate-Partner

 

Bezeichnung
Erbrachte Dienstleistung
Standort

Adobe Systems Pte Ltd

Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) 

Singapore

Adobe System Software (Beijing) Co., Ltd 

Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) 

China


Adobe Software (Shanghai) Co., Ltd 

Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) 

China

Adobe Systems Hong Kong Ltd. 

Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) 

Hong Kong

Adobe Systems Korea Ltd 

Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) 

South Korea


Adobe Systems New Zealand Limited 

Customer account and technical services through Adobe representatives and agents for all Adobe Cloud Services (Experience Cloud, Creative Cloud and General Document Cloud) 

New Zealand

 

Unter-Auftragsverarbeiter

 

Name des Unternehmens
Erbrachte Dienstleistung
Standort der Anbieterdatenverarbeitung
Dauer der Verarbeitung
Technische und organisatorische Maßnahmen

BellSystem 24 Inc.

Customer Care support in Japanese (Creative Cloud and General Document Cloud) 

Japan

Duration of Contract

Concentrix Corporation Korea Limited 

Customer Care support in Korean and Japanese (Creative Cloud and General Document Cloud))

Korea

Duration of Contract

SCSK Corporation 

Customer Care support in Japanese, Chinese and Korean (Experience Cloud except for Magento). For Marketo, only in Japanese.

Japan

Duration of Contract

Beijing Interactive CRM Technology Limited

Customer Care support in Chinese (Creative Cloud and General Document Cloud) 

China

Duration of Contract

Will Be Communications

Customer Event Management (including organisation of webinars and execution of communication (emailing)

Korea

Duration of Contract

 

Verarbeitungsstandorte:

 

Besuchen Sie die Website des Adobe Trust Center. Dort erfahren Sie, wie und wo Adobe Ihre Daten verarbeitet.

Adobe may process the categories of Personal Data set out in the table below, as determined at the sole discretion of Customer:

 

Personal Details and contact information

Name

Address

Email address

Title

Position

Contact information

Social profile information

IP address

Unique user IDs (such as cookie IDs)

Marketing profiles

Documents, images and content

Documents uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data

Images uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data

Content uploaded to the Adobe Cloud Services in electronic form which may contain any type of Personal Data


 

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